Shopify Inbox vs Skywork
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 9, 2026 for Shopify Inbox, Oct 14, 2026 for Skywork.
The short answer
- Shopify Inbox lists 19 features Skywork’s listing doesn’t mention, including Agent avatar, Business hours, Chat assignment.
Head to head
Connect with customers and drive sales with chat– for free
- United States
- United Kingdom
- Canada
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Basic
- · 120 credits/day, login bonus
- · 3 Devices Online Simultaneously
- · 50GB Knowledge Base Capacity
- · Shared SkyClaw AI Assistant
Plus
- · 120 credits/day, login bonus
- · 1T Knowledge Base Capacity
- · 4 Devices Online Simultaneously
- · Choose Top AI Models
- · Early Beta Access
- · Exclusive Custom 24/7 Online SkyClaw AI
Ultra
- · 120 credits/day, login bonus
- · 3T Knowledge Base Capacity
- · 8 Devices Online Simultaneously
- · Choose Top AI Models
- · Exclusive Custom 24/7 Online SkyClaw AI
- · First Access to All Beta Features
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureInbox puts an AI-powered sales associate on your storefront. Buyers can ask questions and get help finding the right products from your catalog. When buyers sign in with Shop, your Inbox agent can personalize replies using their preferences and purchase history from across Shopify. Run Inbox with or without the agent.
Skywork turns a simple chat into real Shopify store work. Merchants can create product listings, generate images, improve descriptions, organize collections, and prepare their store for launch without manual setup or code. It also supports day-to-day catalog management, helping teams move from idea to execution faster while keeping store content connected to Shopify.
- Add chat to your store with a seamless workflow in Shopify.
- Manage conversations from online store chat and Shop app.
- Quickly understand who customers are with profile and cart details.
- Send product recommendations, photos, and discounts without leaving the chat.
- Draft headless storefront, product pages, and collections with AI
- Generate product descriptions, store copy, and merchandising ideas
- Analyze Shopify orders, customers, products, inventory, and reports
- Review discounts, draft orders, and operational data in one place
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Shopify Inbox |  Skywork |
|---|---|---|
| Detected stores | 241,662 | Not published |
| Net store change, 28 days | +4,060 | 0 |
| Stores added, 28 days | 5,428 | Not enough data |
| Big-brand share | 6% | Not enough data |
| Top store categories | Apparel & Accessories, Home & Garden, Health & Beauty | Not published |
| Top store countries | United States, United Kingdom, Canada | Not published |
Reviews
| Measure | Shopify Inbox | Skywork |
|---|---|---|
| App Store rating | 4.5 ★ | Not published |
| App Store reviews | 5,819 | Not published |
| New reviews, 28 days | 9 | Not enough data |
| Reviewers a year or more in | 50% | Not enough data |
Pricing
| Measure | Shopify Inbox | Skywork |
|---|---|---|
| Free plan | Not listed | Not listed |
| Lowest paid monthly plan | No monthly plan listed | $24.99/month |
| Longest free trial | Not listed | Not listed |
| Plans listed | Not published | 3 |
Listing
| Measure | Shopify Inbox | Skywork |
|---|---|---|
| Shopify category rank | #2 | #133 |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Aug 14, 2019 | Jul 23, 2026 |
| Languages | 20 | 1 |
| Developer | Shopify | SKYWORK AI PTE. LTD. |
FAQ
Shopify Inbox and Skywork: common questions
- What features does each app list that the other doesn’t?
- Shopify Inbox lists 19 the others don’t mention, such as Agent avatar, Business hours, Chat assignment, Chat buttons. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 9, 2026 for Shopify Inbox, Oct 14, 2026 for Skywork; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 9, 2026 for Shopify Inbox, Oct 14, 2026 for Skywork. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.