Shopchat AI vs Wello: AI Chatbot & Live Chat
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 14, 2026 for Shopchat AI, Oct 13, 2026 for Wello.
The short answer
- Both list a free plan. Paid plans start at $14.99/month for Shopchat AI and $19/month for Wello.
- Wello lists 22 features Shopchat AI’s listing doesn’t mention, including Agent analytics, Agent avatar, AI chatbots.
Head to head
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
- · 10 Produkte
- · 100 Nachrichten einmalig
Starter
- · 100 Produkte
- · 500 Nachrichten/Monat
- · Mehrsprachig
- · Wissensdatenbank (3 Eintraege)
Pro
- · 2.000 Nachrichten/Monat
- · Mehrsprachig
- · Statistiken & Tagesbericht
- · Unbegrenzt Produkte
- · Wissensdatenbank
Business
- · 10.000 Nachrichten/Monat
- · Eigenes Branding
- · Mehrsprachig
- · Unbegrenzt Produkte
- · Wissensdatenbank
Free
- · 120 AI replies (lifetime)
- · Email support
- · Order tracking & status in chat
- · Product recommendations & add-to-cart
- · Smart handoff to your team
- · Trained on your products, policies & FAQ
Starter
- · 1,000 AI replies / month
- · Advanced analytics
- · Everything in Free
- · Live chat with online shoppers
- · Remove WelloChat badge
- · Widget customization to match your brand
Growth
- · 3,500 AI replies / month
- · Everything in Starter
- · Knowledge base & FAQ management
- · Live chat with online shoppers
- · Priority support
Pro
- · 10,000 AI replies / month
- · Audit logs & export
- · Custom assistant prompts
- · Everything in Growth
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureShopChat AI ist ein intelligenter Chatbot, der Kundenfragen beantwortet, Produkte empfiehlt und Bestellungen verfolgt — vollautomatisch und KI-gesteuert. Steigere deine Conversion-Rate und reduziere Support-Anfragen mit 24/7 mehrsprachigem Kundenservice direkt in deinem Shop.
WelloChat pairs an AI chatbot with real-time live chat, so every shopper gets an instant answer and a human when they need one. The AI trains on your products, policies, and FAQs, then automates customer support 24/7: answering questions, recommending the right products, tracking orders, and guiding shoppers to checkout. Your team can jump into any conversation with live chat.
- Empfiehlt passende Produkte mit Bildern, Preisen und Kauflinks direkt im Chat
- Kunden prüfen Bestellstatus und Tracking direkt im Chat — ohne Support.
- Erkennt die Kundensprache automatisch und antwortet in 6 Sprachen.
- AI chatbot answers customer support questions 24/7 using your store data
- Recommends relevant products and guides shoppers toward checkout
- Instantly answers FAQs on shipping, returns, and product details
- Live chat handoff to your team when a shopper needs a human
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Shopchat AI |  Wello |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Shopchat AI | Wello |
|---|---|---|
| App Store rating | Not published | 5.0 ★ |
| App Store reviews | Not published | 6 |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Shopchat AI | Wello |
|---|---|---|
| Free plan | Yes | Yes |
| Lowest paid monthly plan | $14.99/month(ahead) | $19/month |
| Longest free trial | Not listed | 14 days |
| Plans listed | 4 | 4 |
Listing
| Measure | Shopchat AI | Wello |
|---|---|---|
| Shopify category rank | #130 | #158 |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Apr 30, 2026 | Jun 9, 2026 |
| Languages | 2 | 1 |
| Developer | Dominik Zyla | Wello Chat |
FAQ
Shopchat AI and Wello: common questions
- Is Shopchat AI or Wello cheaper?
- Both list a free plan. Paid plans start at $14.99/month for Shopchat AI and $19/month for Wello. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Wello lists 22 the others don’t mention, such as Agent analytics, Agent avatar, AI chatbots, Behavior tracking. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 14, 2026 for Shopchat AI, Oct 13, 2026 for Wello; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 14, 2026 for Shopchat AI, Oct 13, 2026 for Wello. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.