Shopbot: AI Customer Calls vs ShopPilot ‑ AI Chat & Support
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 9, 2026 for Shopbot, Oct 13, 2026 for ShopPilot.
The short answer
- Only ShopPilot lists a free plan. Paid plans start at $39/month for Shopbot and $29/month for ShopPilot.
- Shopbot lists 11 features ShopPilot’s listing doesn’t mention, including Agent avatar, Color and font, Customer insights.
Head to head
- Australia
- Brazil
- United States
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Starter
- · 100 voice minutes/month
- · 200 free chats included
- · All features included
Growth
- · 300 free chats included
- · 300 voice minutes/month
- · All features included
Scale
- · 1,000 voice minutes/month
- · 2,000 free chats included
- · All features included
STARTER
- · 100 AI chats per month
- · Basic support
- · Core functionality
PRO
- · $5 per 100 extra chats
- · 2,000 AI chats per month
- · Advanced features
- · Priority support
- · Usage-based billing
ELITE
- · Custom integrations
- · Dedicated support
- · Priority processing
- · Unlimited AI chats
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureShopbot is an AI call assistant purpose-built for Shopify. It connects to your store to resolve order tracking, returns, exchanges, and product questions by phone. Add local phone numbers for each market, keep transcripts, and escalate to your team when needed. A free on-site chatbot is included for pre-sale and simple FAQs.
ShopPilot AI is an AI-powered support agent that reads your store's order, shipping, return, and cancellation policies — then answers customer questions instantly using that exact information. No generic replies, no wrong answers. Customers can also look up their orders by order ID or email to get real-time order status, shipping updates, and delivery details — without contacting your team. Works out of the box.
- Instant AI responses trained on your store’s content
- WhatsApp chat icon
- Order Tracking
- AI Training
- AI chatbot for instant customer support
- Answers order, shipping, returns, and policy queries
- Automates repetitive questions to reduce support workload
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Shopbot |  ShopPilot |
|---|---|---|
| Detected stores | 20 | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | 1 | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Home & Garden, Business & Industrial, Food, Beverages & Tobacco | Not published |
| Top store countries | Australia, Brazil, United States | Not published |
Reviews
| Measure | Shopbot | ShopPilot |
|---|---|---|
| App Store rating | 5.0 ★ | Not published |
| App Store reviews | 2 | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
FAQ
Shopbot and ShopPilot: common questions
- Is Shopbot or ShopPilot cheaper?
- Only ShopPilot lists a free plan. Paid plans start at $39/month for Shopbot and $29/month for ShopPilot. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Shopbot lists 11 the others don’t mention, such as Agent avatar, Color and font, Customer insights, Discounts. ShopPilot lists 1 the others don’t mention, such as Live chat. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 9, 2026 for Shopbot, Oct 13, 2026 for ShopPilot; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 9, 2026 for Shopbot, Oct 13, 2026 for ShopPilot. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.