Shopbot: AI Customer Calls vs Retainley: AI Chatbot & Agent
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 9, 2026 for Shopbot, Oct 24, 2026 for Retainley.
The short answer
- On the Shopify App Store: Shopbot 5.0 from 2 reviews and Retainley 5.0 from 1 reviews.
- Only Retainley lists a free plan. Paid plans start at $39/month for Shopbot and $29/month for Retainley.
- Retainley lists 7 features Shopbot’s listing doesn’t mention, including Behavior tracking, Chat buttons, Chat flows.
Head to head
- Australia
- Brazil
- United States
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Starter
- · 100 voice minutes/month
- · 200 free chats included
- · All features included
Growth
- · 300 free chats included
- · 300 voice minutes/month
- · All features included
Scale
- · 1,000 voice minutes/month
- · 2,000 free chats included
- · All features included
Free
- · 100 conversation/month
- · 24/7 AI powered support
- · AI chat in all languages
- · AI training on 50 products
- · Full conversation history
- · Full custom bot styling
Starter
- · + Everything in Free
- · 2,000 conversation/month
- · AI training on 500 products
- · Control AI responses
- · Real time order tracking
- · User insights & anal
Pro
- · + Everything in Starter
- · 10,000 conversation/month
- · AI Leading questions
- · AI training on 2,000 products
- · Priority AI responses
- · Product Mini Chat
Max
- · + Everything in Pro
- · 20,000 conversation/month
- · AI training on 4000 products
- · Priority access to new features
- · Priority support
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureShopbot is an AI call assistant purpose-built for Shopify. It connects to your store to resolve order tracking, returns, exchanges, and product questions by phone. Add local phone numbers for each market, keep transcripts, and escalate to your team when needed. A free on-site chatbot is included for pre-sale and simple FAQs.
ShopBot is a GPT-powered AI chatbot and agent for Shopify, built in India for D2C brands. It answers product, sizing and order questions from your live catalog and policies, recommends and compares products, and adds them to cart inside the chat. An AI pop-up captures WhatsApp numbers, Sales mode promotes your offers, and Insights & Gaps shows questions it couldn’t answer so you train it once.
- Instant AI responses trained on your store’s content
- WhatsApp chat icon
- Order Tracking
- AI Training
- Greets shoppers on product pages with context-aware AI responses
- Answers questions using your live product and policy data
- Train the bot with custom FAQs to match your store's voice
- Tracks all conversations and customer feedback in one place
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Shopbot |  Retainley |
|---|---|---|
| Detected stores | 20 | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | 1 | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Home & Garden, Business & Industrial, Food, Beverages & Tobacco | Not published |
| Top store countries | Australia, Brazil, United States | Not published |
Reviews
| Measure | Shopbot | Retainley |
|---|---|---|
| App Store rating | 5.0 ★ | 5.0 ★ |
| App Store reviews | 2(ahead) | 1 |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
FAQ
Shopbot and Retainley: common questions
- Is Shopbot or Retainley cheaper?
- Only Retainley lists a free plan. Paid plans start at $39/month for Shopbot and $29/month for Retainley. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- Which has better reviews, Shopbot or Retainley?
- On the Shopify App Store: Shopbot 5.0 from 2 reviews and Retainley 5.0 from 1 reviews.
- What features does each app list that the other doesn’t?
- Shopbot lists 3 the others don’t mention, such as Encryption, Real-time translation, SMS. Retainley lists 7 the others don’t mention, such as Behavior tracking, Chat buttons, Chat flows, Chat window. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 9, 2026 for Shopbot, Oct 24, 2026 for Retainley; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 9, 2026 for Shopbot, Oct 24, 2026 for Retainley. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.