ShopAI Assistant vs Steps AI: AI Chatbot & Agent
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 14, 2026 for ShopAI Assistant, Nov 8, 2026 for Steps AI.
The short answer
- On the Shopify App Store: ShopAI Assistant 5.0 from 2 reviews and Steps AI 5.0 from 3 reviews.
- Only ShopAI Assistant lists a free plan. Paid plans start at $9/month for ShopAI Assistant and $27/month for Steps AI.
- Steps AI lists 17 features ShopAI Assistant’s listing doesn’t mention, including Agent analytics, Agent avatar, Behavior tracking.
Head to head
- India
- South Africa
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
- · 100 AI messages/month
- · Add to cart & checkout in chat
- · Basic analytics
- · Multi-language support
- · Product search & variant selection
- · Real-time inventory tracking
Starter
- · 500 AI messages/month
- · All free features included
- · Live chat support
- · Order tracking in chat
- · Up to 20 FAQs
- · Up to 500 products
Growth
- · 2,000 AI messages/month
- · All starter features included
- · Lead generation support
- · Smart reorder suggestions
- · Up to 1,000 products
- · Up to 50 FAQs
Pro
- · 5,000 AI messages/month
- · AI-driven rules and workflows
- · Advanced AI conversations
- · All growth features included
- · Priority support
- · Trigger-based automations
Starter
- · 20+ integrations
- · 500 AI credits/month
- · Cart recovery + store workflows
- · Instagram + WhatsApp automation
- · Leads, tickets + CRM
- · Live Shopify order tracking
Growth
- · + more
- · 100 web crawls/month
- · 100MB knowledge storage
- · 2,000 AI credits/month
- · Everything in Starter
- · Priority support
Scale
- · + more
- · 250 web crawls/month
- · 500MB knowledge storage
- · 7,500 AI credits/month
- · Dedicated account manager
- · Everything in Growth
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureShopAI Assistant transforms e-commerce with intelligent automation. Shoppers get 24/7 AI support to search products, select variants, and checkout instantly. Live agent chat stands by for complex queries. Beyond sales, it captures leads and automates workflows with AI-driven rules.
Steps AI is an AI sales and support agent for Shopify stores. It answers product questions, recommends products, checks live orders, and recovers abandoned carts. The same agent works on your website, WhatsApp, Instagram, and Messenger. Trigger Instagram DMs from set comment or story-reply keywords, run WhatsApp broadcasts and Shopify workflows, and let the agent handle replies.
- Natural product search using customer-friendly chat
- Easily select size, color, and variants in chat
- Send pre-filled Shopify checkout links instantly
- Add or remove products from cart through chat
- AI-powered customer support trained on your store’s products and policies
- Instant answers to shopper questions directly on your storefront
- Product recommendations and buying guidance to improve conversions
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  ShopAI Assistant |  Steps AI |
|---|---|---|
| Detected stores | Not published | 22 |
| Net store change, 28 days | 0 | +2 |
| Stores added, 28 days | Not enough data | 2 |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Apparel & Accessories, Home & Garden, Food, Beverages & Tobacco |
| Top store countries | Not published | India, South Africa |
Reviews
| Measure | ShopAI Assistant | Steps AI |
|---|---|---|
| App Store rating | 5.0 ★ | 5.0 ★ |
| App Store reviews | 2 | 3(ahead) |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | ShopAI Assistant | Steps AI |
|---|---|---|
| Free plan | Yes | Not listed |
| Lowest paid monthly plan | $9/month(ahead) | $27/month |
| Longest free trial | Not listed | 14 days |
| Plans listed | 4 | 3 |
Listing
| Measure | ShopAI Assistant | Steps AI |
|---|---|---|
| Shopify category rank | #477 | #133(ahead) |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Jul 24, 2025 | Mar 12, 2026 |
| Languages | 1 | 1 |
| Developer | Webewox | Steps AI |
FAQ
ShopAI Assistant and Steps AI: common questions
- Is ShopAI Assistant or Steps AI cheaper?
- Only ShopAI Assistant lists a free plan. Paid plans start at $9/month for ShopAI Assistant and $27/month for Steps AI. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- Which has better reviews, ShopAI Assistant or Steps AI?
- On the Shopify App Store: ShopAI Assistant 5.0 from 2 reviews and Steps AI 5.0 from 3 reviews.
- What features does each app list that the other doesn’t?
- Steps AI lists 17 the others don’t mention, such as Agent analytics, Agent avatar, Behavior tracking, Cart recovery. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 14, 2026 for ShopAI Assistant, Nov 8, 2026 for Steps AI; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 14, 2026 for ShopAI Assistant, Nov 8, 2026 for Steps AI. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.