ShopAI Assistant vs Retainley: AI Chatbot & Agent
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 14, 2026 for ShopAI Assistant, Oct 24, 2026 for Retainley.
The short answer
- On the Shopify App Store: ShopAI Assistant 5.0 from 2 reviews and Retainley 5.0 from 1 reviews.
- Both list a free plan. Paid plans start at $9/month for ShopAI Assistant and $29/month for Retainley.
- Retainley lists 10 features ShopAI Assistant’s listing doesn’t mention, including Agent avatar, Behavior tracking, Chat flows.
Head to head
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
- · 100 AI messages/month
- · Add to cart & checkout in chat
- · Basic analytics
- · Multi-language support
- · Product search & variant selection
- · Real-time inventory tracking
Starter
- · 500 AI messages/month
- · All free features included
- · Live chat support
- · Order tracking in chat
- · Up to 20 FAQs
- · Up to 500 products
Growth
- · 2,000 AI messages/month
- · All starter features included
- · Lead generation support
- · Smart reorder suggestions
- · Up to 1,000 products
- · Up to 50 FAQs
Pro
- · 5,000 AI messages/month
- · AI-driven rules and workflows
- · Advanced AI conversations
- · All growth features included
- · Priority support
- · Trigger-based automations
Free
- · 100 conversation/month
- · 24/7 AI powered support
- · AI chat in all languages
- · AI training on 50 products
- · Full conversation history
- · Full custom bot styling
Starter
- · + Everything in Free
- · 2,000 conversation/month
- · AI training on 500 products
- · Control AI responses
- · Real time order tracking
- · User insights & anal
Pro
- · + Everything in Starter
- · 10,000 conversation/month
- · AI Leading questions
- · AI training on 2,000 products
- · Priority AI responses
- · Product Mini Chat
Max
- · + Everything in Pro
- · 20,000 conversation/month
- · AI training on 4000 products
- · Priority access to new features
- · Priority support
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureShopAI Assistant transforms e-commerce with intelligent automation. Shoppers get 24/7 AI support to search products, select variants, and checkout instantly. Live agent chat stands by for complex queries. Beyond sales, it captures leads and automates workflows with AI-driven rules.
ShopBot is a GPT-powered AI chatbot and agent for Shopify, built in India for D2C brands. It answers product, sizing and order questions from your live catalog and policies, recommends and compares products, and adds them to cart inside the chat. An AI pop-up captures WhatsApp numbers, Sales mode promotes your offers, and Insights & Gaps shows questions it couldn’t answer so you train it once.
- Natural product search using customer-friendly chat
- Easily select size, color, and variants in chat
- Send pre-filled Shopify checkout links instantly
- Add or remove products from cart through chat
- Greets shoppers on product pages with context-aware AI responses
- Answers questions using your live product and policy data
- Train the bot with custom FAQs to match your store's voice
- Tracks all conversations and customer feedback in one place
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  ShopAI Assistant |  Retainley |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | ShopAI Assistant | Retainley |
|---|---|---|
| App Store rating | 5.0 ★ | 5.0 ★ |
| App Store reviews | 2(ahead) | 1 |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | ShopAI Assistant | Retainley |
|---|---|---|
| Free plan | Yes | Yes |
| Lowest paid monthly plan | $9/month(ahead) | $29/month |
| Longest free trial | Not listed | Not listed |
| Plans listed | 4 | 4 |
Listing
| Measure | ShopAI Assistant | Retainley |
|---|---|---|
| Shopify category rank | #476 | #240(ahead) |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Jul 24, 2025 | May 21, 2026 |
| Languages | 1 | 1 |
| Developer | Webewox | Retainley |
FAQ
ShopAI Assistant and Retainley: common questions
- Is ShopAI Assistant or Retainley cheaper?
- Both list a free plan. Paid plans start at $9/month for ShopAI Assistant and $29/month for Retainley. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- Which has better reviews, ShopAI Assistant or Retainley?
- On the Shopify App Store: ShopAI Assistant 5.0 from 2 reviews and Retainley 5.0 from 1 reviews.
- What features does each app list that the other doesn’t?
- Retainley lists 10 the others don’t mention, such as Agent avatar, Behavior tracking, Chat flows, Cross-sell. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 14, 2026 for ShopAI Assistant, Oct 24, 2026 for Retainley; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 14, 2026 for ShopAI Assistant, Oct 24, 2026 for Retainley. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.