Scout CRM (Shop Phone) vs VoiceConvert ‑ Saian Labs
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 14, 2026.
The short answer
- Only Scout CRM (Shop Phone) lists a free plan. Paid plans start at $9/month for Scout CRM (Shop Phone) and $45/month for VoiceConvert.
- VoiceConvert lists 16 features Scout CRM (Shop Phone)’s listing doesn’t mention, including AI chatbots, Chat assignment, Chat flows.
Head to head
Get alerted on Abandoned Checkouts, LTV, Low Inventory & more
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
- · Email Support
- · Follow up & New Customer Alerts
- · Limit of 100 total Abandoned Checkout Alerts
- · VIP & Repeat Customer Alerts
Basic Plan
- · Auto Thank You & Abandon Checkout Emails
- · Free everything, plus
- · Live Checkout Creation Alerts
- · Unlimited Alerts
- · Unlimited Members
Pro Plan
- · Everything in Basic, plus
- · Low Inventory Alert
- · Phone support
- · Product Purchase Alerts
- · Tags Alerts
Starter Plan
- · 50 call minutes per month included
- · Built for Shopify
- · Customer support
- · Unlimited Call Minutes During Free Trial
Enterprise Plan
- · 200 call minutes per month included
- · Built for Shopify
- · Priority Customer support
- · Unlimited Call Minutes During Free Trial
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureCustomer relationships are your competitive advantage Large retailers and marketplaces will never create a true trusted 1 on 1 relationship with their customers. They will never personally call a VIP customer and say “thank you.” Walmart will never call a large abandoned checkout customer and ask them how they can help them solve their needs.
VoiceConvert automates phone calls to customers based on store events such as abandoned carts and order activity. Merchants can trigger personalized calls when a cart is left or after a purchase to confirm details or follow up. The app helps maintain direct communication with customers without manual outreach, using configurable rules and timing.
- Alerts you who you should call when you need to call them
- Abandoned checkouts, VIP & Repeat Customer and Selected Product notifications
- Abandoned Checkout & Thank You Emails automation
- Call customers after orders for confirmation for follow-up
- Trigger calls when customers abandon carts
- Personalize call content based on customer and order data
- Track call status and outcomes from your dashboard
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Scout CRM (Shop Phone) |  VoiceConvert |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Scout CRM (Shop Phone) | VoiceConvert |
|---|---|---|
| App Store rating | 4.6 ★ | Not published |
| App Store reviews | 77 | Not published |
| New reviews, 28 days | 0 | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Scout CRM (Shop Phone) | VoiceConvert |
|---|---|---|
| Free plan | Yes | Not listed |
| Lowest paid monthly plan | $9/month(ahead) | $45/month |
| Longest free trial | Not listed | 7 days |
| Plans listed | 3 | 2 |
Listing
| Measure | Scout CRM (Shop Phone) | VoiceConvert |
|---|---|---|
| Shopify category rank | #153 | #931 |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Feb 15, 2017 | May 7, 2026 |
| Languages | 1 | 1 |
| Developer | HMS Commerce | Saian Labs |
FAQ
Scout CRM (Shop Phone) and VoiceConvert: common questions
- Is Scout CRM (Shop Phone) or VoiceConvert cheaper?
- Only Scout CRM (Shop Phone) lists a free plan. Paid plans start at $9/month for Scout CRM (Shop Phone) and $45/month for VoiceConvert. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Scout CRM (Shop Phone) lists 1 the others don’t mention, such as Triggers. VoiceConvert lists 16 the others don’t mention, such as AI chatbots, Chat assignment, Chat flows, Cross-sell. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 14, 2026; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 14, 2026. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.