Serviceform vs SmartBot: Leading AI Chatbot
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 14, 2026 for Serviceform, Nov 9, 2026 for SmartBot.
The short answer
- Both list a free plan. Paid plans start at $99/month for Serviceform and $30/month for SmartBot.
- Serviceform lists 42 features SmartBot’s listing doesn’t mention, including A/B testing, Agent analytics, Announcement bar.
Head to head
- United States
- United Kingdom
- Germany
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
Basic plan
Free
- · 300 AI chats (lifetime)
- · 7-day Growth trial included
- · Supports up to 50 products
Starter
- · Custom knowledge base
- · Learns FAQs & Policies
- · Supports up to 500 products
- · Unlimited AI chats
- · WhatsApp live agent handoff
Growth
- · AI email reply & Product highlights
- · Learns from Blogs & Files
- · Real-time sales pop-ups
- · Smart AI sales follow-up
- · Supports up to 3,000 products
Pro
- · AI-optimized product data
- · Advanced AI chat automation
- · High concurrency support
- · Priority customer support
- · Superior AI performance
- · Support headless storefronts
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureServiceform provides real-time assistance for shoppers by answering questions, showing similar products and recommendations, driving upsell and cross sell revenue with specialised widgets and capturing leads throughout the store. The AI Agent stays with the customer as they move between pages, keeping context and reducing drop-offs.
SmartBot is more than just an AI chatbot — it’s your AI sales and support agent for growth. We believe your success is our success. That’s why SmartBot is designed not just to automate conversations, but to deeply understand your business and help you grow with confidence.
- AI Agent that follows customers across pages to keep conversations active
- Upsell and cross sell products based on personalised recommendations
- Lead capture built into every conversation to build your contact list
- Customizable prompts and messages tailored to your store’s needs
- The AI chatbot and live chat solution natively built and integrated for Shopify.
- Customer support with AI chatbots that learn and adapt to your products.
- Engage more customers and drive conversions with AI chat invitations.
- Boost sales with AI-powered recommendations and order tracking.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Serviceform |  SmartBot |
|---|---|---|
| Detected stores | Not published | 1,365 |
| Net store change, 28 days | 0 | −3 |
| Stores added, 28 days | Not enough data | 15 |
| Big-brand share | Not enough data | 8% |
| Top store categories | Not published | Apparel & Accessories, Health & Beauty, Home & Garden |
| Top store countries | Not published | United States, United Kingdom, Germany |
Reviews
| Measure | Serviceform | SmartBot |
|---|---|---|
| App Store rating | Not published | 4.7 ★ |
| App Store reviews | Not published | 457 |
| New reviews, 28 days | Not enough data | 0 |
| Reviewers a year or more in | Not enough data | 2% |
Pricing
| Measure | Serviceform | SmartBot |
|---|---|---|
| Free plan | Yes | Yes |
| Lowest paid monthly plan | $99/month | $30/month(ahead) |
| Longest free trial | 14 days | Not listed |
| Plans listed | 2 | 4 |
Listing
| Measure | Serviceform | SmartBot |
|---|---|---|
| Shopify category rank | #225 | #13(ahead) |
| Shopify App Charts | Not on this week’s charts | #20 in Chat |
| Built for Shopify | No | Yes |
| Launched | Jan 23, 2026 | Aug 1, 2023 |
| Languages | 10 | 11 |
| Developer | Serviceform | BestChat |
FAQ
Serviceform and SmartBot: common questions
- Is Serviceform or SmartBot cheaper?
- Both list a free plan. Paid plans start at $99/month for Serviceform and $30/month for SmartBot. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Serviceform lists 42 the others don’t mention, such as A/B testing, Agent analytics, Announcement bar, Behavior tracking. SmartBot lists 1 the others don’t mention, such as Recommendation performance. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 14, 2026 for Serviceform, Nov 9, 2026 for SmartBot; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 14, 2026 for Serviceform, Nov 9, 2026 for SmartBot. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.