Sensbot AI Email Assistant vs Suzy ‑ Draft Replies for Gmail
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 17, 2026 for Sensbot AI Email Assistant, Oct 14, 2026 for Suzy.
The short answer
- Only Suzy lists a free plan. Paid plans start at $19/month for Sensbot AI Email Assistant and $29/month for Suzy.
- Sensbot AI Email Assistant lists 7 features Suzy’s listing doesn’t mention, including Auto-assign, FAQs, Help center.
Head to head
Starter
- · 200 Emails per month
- · Analytics: Basic volume
- · History: 7 days
- · Processing: Standard
- · Support: Email
Growth
- · 2 Mailboxes
- · 600 Emails per month
- · Analytics: Volume + automation
- · Auto-send: Yes
- · History: 30 days
- · Processing: Priority
Scale
- · 3000 Emails per month
- · 5 Mailboxes
- · Analytics: Full
- · Auto-send: Yes, unlimited
- · History: 90 days
- · Processing: High priority
Free
- · 250 credits (up to 40 replies)
- · Gmail & Outlook Integration
- · Standard Customer Support
- · Store and order-aware context
Premium
- · 5,000 credits (up to 750 replies)
- · Additional Custom Context
- · Priority Customer Support
- · Remove Suzy branding
Pro
- · 18,000 credits (up to 2700 replies)
- · Additional Custom Context
- · Priority Customer Support
- · Remove Suzy branding
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureSensbot reads each incoming email and pulls the customer's order, product, shipping, and returns details from your store, then drafts a ready-to-send reply in your voice. Nothing sends on its own: you review, edit, and approve every message. Works in Gmail, Outlook, and any IMAP inbox, no new tool to learn. Overnight and weekend email has a draft ready when you open your inbox. Running several stores?
Never start with a blank email again. Suzy helps you cut through your inbox with AI-drafted replies the moment you receive an inquiry. Just review, edit, and hit send. Respond to customers with store-aware context: customer order status, return policies, product information, and more. Suzy integrates directly with Gmail and Outlook so you can manage customer service in the inbox you already know and love.
- Drafts accurate replies using full store context
- Learns your writing style for consistent communication
- Classifies emails by intent, urgency, and sentiment
- Handles most common support questions automatically
- Expert, friendly replies: SuzyAI handles inquiries with store-savvy precision.
- Stay in control: SuzyAI drafts responses for easy tweaks before you send.
- Keep your current workflow: SuzyAI integrates directly with Gmail and Outlook.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Sensbot AI Email Assistant |  Suzy |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Sensbot AI Email Assistant | Suzy |
|---|---|---|
| App Store rating | Not published | Not published |
| App Store reviews | Not published | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Sensbot AI Email Assistant | Suzy |
|---|---|---|
| Free plan | Not listed | Yes |
| Lowest paid monthly plan | $19/month(ahead) | $29/month |
| Longest free trial | 7 days | Not listed |
| Plans listed | 3 | 3 |
Listing
| Measure | Sensbot AI Email Assistant | Suzy |
|---|---|---|
| Shopify category rank | #180 | Not enough data |
| Shopify App Charts | #7 on Pricing moves in Helpdesk | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Jan 9, 2026 | Jan 23, 2026 |
| Languages | 8 | 1 |
| Developer | SENSNET | ASE, Inc |
FAQ
Sensbot AI Email Assistant and Suzy: common questions
- Is Sensbot AI Email Assistant or Suzy cheaper?
- Only Suzy lists a free plan. Paid plans start at $19/month for Sensbot AI Email Assistant and $29/month for Suzy. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Sensbot AI Email Assistant lists 7 the others don’t mention, such as Auto-assign, FAQs, Help center, Multi-language. Suzy lists 2 the others don’t mention, such as AI summaries, Order tracking. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 17, 2026 for Sensbot AI Email Assistant, Oct 14, 2026 for Suzy; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 17, 2026 for Sensbot AI Email Assistant, Oct 14, 2026 for Suzy. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.