Sensbot AI Chatbot vs ShopPilot ‑ AI Chat & Support
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 17, 2026 for Sensbot AI Chatbot, Oct 13, 2026 for ShopPilot.
The short answer
- Only ShopPilot lists a free plan. Paid plans start at $19/month for Sensbot AI Chatbot and $29/month for ShopPilot.
- ShopPilot lists 2 features Sensbot AI Chatbot’s listing doesn’t mention, including Live chat, Order updates.
Head to head
Starter
- · 1 Chatbot
- · 200 Chats per Month
- · 2000 Store Products
- · Limited chat history
- · Sensbot branding
Growth
- · 1000 Chats per Month
- · 10000 Store Products
- · 2 Chatbots
- · Custom branding
- · Full Chat History
Scale
- · 5 Chatbots
- · 5000 Chats per Month
- · 50000 Store Products
- · Custom branding
- · Full Chat History
STARTER
- · 100 AI chats per month
- · Basic support
- · Core functionality
PRO
- · $5 per 100 extra chats
- · 2,000 AI chats per month
- · Advanced features
- · Priority support
- · Usage-based billing
ELITE
- · Custom integrations
- · Dedicated support
- · Priority processing
- · Unlimited AI chats
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureSensbot answers your shoppers the moment they ask, around the clock. It uses your live catalog, stock, shipping, and policies to answer questions about products, availability, orders, and returns, so visitors get help without waiting. It keeps working after hours and on weekends, capturing questions and leads you would otherwise miss, and hands off to a person when needed.
ShopPilot AI is an AI-powered support agent that reads your store's order, shipping, return, and cancellation policies — then answers customer questions instantly using that exact information. No generic replies, no wrong answers. Customers can also look up their orders by order ID or email to get real-time order status, shipping updates, and delivery details — without contacting your team. Works out of the box.
- 24/7 Automated Customer Support
- Lead Generation & Sales Optimization
- Reduced Support Costs'
- AI chatbot for instant customer support
- Answers order, shipping, returns, and policy queries
- Automates repetitive questions to reduce support workload
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Sensbot AI Chatbot |  ShopPilot |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Sensbot AI Chatbot | ShopPilot |
|---|---|---|
| App Store rating | 5.0 ★ | Not published |
| App Store reviews | 1 | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Sensbot AI Chatbot | ShopPilot |
|---|---|---|
| Free plan | Not listed | Yes |
| Lowest paid monthly plan | $19/month(ahead) | $29/month |
| Longest free trial | 14 days | Not listed |
| Plans listed | 3 | 3 |
Listing
| Measure | Sensbot AI Chatbot | ShopPilot |
|---|---|---|
| Shopify category rank | #535(ahead) | #889 |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | May 27, 2025 | Jun 9, 2026 |
| Languages | 7 | 1 |
| Developer | SENSNET | ShopPilot AI |
FAQ
Sensbot AI Chatbot and ShopPilot: common questions
- Is Sensbot AI Chatbot or ShopPilot cheaper?
- Only ShopPilot lists a free plan. Paid plans start at $19/month for Sensbot AI Chatbot and $29/month for ShopPilot. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Sensbot AI Chatbot lists 1 the others don’t mention, such as Product recommendations. ShopPilot lists 2 the others don’t mention, such as Live chat, Order updates. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 17, 2026 for Sensbot AI Chatbot, Oct 13, 2026 for ShopPilot; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 17, 2026 for Sensbot AI Chatbot, Oct 13, 2026 for ShopPilot. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.