Sena AI Chat by Decidr vs XChat
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 14, 2026 for Sena AI Chat by Decidr, Nov 13, 2026 for XChat.
The short answer
- XChat lists 9 features Sena AI Chat by Decidr’s listing doesn’t mention, including Agent analytics, Behavior tracking, Cross-sell.
Head to head
- China
- United States
- Germany
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Grow
- · AI Sales Assistant (24/7 chat)
- · Order tracking & status updates in chat
- · Shopify-native product recommendations
- · Standard email support
- · Sync with store FAQs & policies
- · Up to 2,000 conversations/month
Scale
- · Everything in Grow
- · Priority support
- · Unlimited conversations/month
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureSena is an on-site sales agent built for speed, clarity, and conversion. It answers customer questions, recommends relevant products, and drives checkout — all inside the chat. Sena is trained on your catalogue, inventory, and tone of voice. It works 24/7, never misses a beat, and gets smarter with every interaction, turning passive visitors into active buyers.
An AI sales agent that converts shoppers using real-time insights. It learns from your store's products and pages to answer questions, recommend products, and trigger timely nudges (e.g., cart reminders, product comparisons) based on Browse behavior.
- Real-time product recommendations inside chat, powered by your catalogue.
- Answers customer questions instantly - no tickets, no delays.
- Understands inventory, variants, and sales logic to drive faster checkouts.
- Smart greetings: convert customers when they're viewing, comparing, hesitating.
- Intelligent product recommendations: recommend using advanced algorithms.
- Sales assistance: help customers choose size, color, understand policies & more.
- Deep Insights: manage all conversations and sales data to understand user needs.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Sena AI Chat by Decidr |  XChat |
|---|---|---|
| Detected stores | Not published | 41 |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Vehicles & Parts, Sporting Goods, Electronics |
| Top store countries | Not published | China, United States, Germany |
Reviews
| Measure | Sena AI Chat by Decidr | XChat |
|---|---|---|
| App Store rating | Not published | 5.0 ★ |
| App Store reviews | Not published | 3 |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Sena AI Chat by Decidr | XChat |
|---|---|---|
| Free plan | Not listed | Not listed |
| Lowest paid monthly plan | $39/month | No monthly plan listed |
| Longest free trial | 14 days | Not listed |
| Plans listed | 2 | Not published |
Listing
| Measure | Sena AI Chat by Decidr | XChat |
|---|---|---|
| Shopify category rank | #621 | Not enough data |
| Shopify App Charts | Not on this week’s charts | #9 on Rookies in Chat |
| Built for Shopify | No | No |
| Launched | Oct 15, 2025 | Oct 10, 2025 |
| Languages | 1 | 1 |
| Developer | Decidr AI | 深圳市新城未来科技有限公司 |
FAQ
Sena AI Chat by Decidr and XChat: common questions
- What features does each app list that the other doesn’t?
- Sena AI Chat by Decidr lists 6 the others don’t mention, such as Chat assignment, Chat flows, Order updates, Shipping alerts. XChat lists 9 the others don’t mention, such as Agent analytics, Behavior tracking, Cross-sell, Customer insights. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 14, 2026 for Sena AI Chat by Decidr, Nov 13, 2026 for XChat; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 14, 2026 for Sena AI Chat by Decidr, Nov 13, 2026 for XChat. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.