SellSense AI: Sales Assistant vs Tone
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 13, 2026.
The short answer
- Only Tone lists a free plan. Paid plans start at $5/month for SellSense AI and $99/month for Tone.
- SellSense AI lists 5 features Tone’s listing doesn’t mention, including Chat buttons, Color and font, FAQs.
Head to head
Starter
- · 1000 storefront messages
- · AI shopping assistant for your store
- · Basic customization options
- · Easy setup with Shopify integration
- · Email support
- · Essential performance insights
Growth
- · 5000 storefront messages
- · Advanced sales and shopper analytics
- · Everything in Starter
- · Greater control over AI behavior
- · Higher customer conversation
- · Priority support
Pro
- · Advanced brand customization
- · Dedicated priority support
- · Early access to advanced features
- · Everything in Growth
- · Maximum or unlimited customer engagement
- · Premium AI optimization
Free plan
- · 10 conversations per month
- · 5 knowledge files & URLs processing
- · Conversation analytics and insights
- · Customizable voice, greeting, behavior
- · Product & collections sync from Shopify
- · Up to 3 concurrent calls
Starter
- · 20 knowledge files & URLs processing
- · 30 conversations per month
- · Audio recording of conversations
- · Conversation analytics and insights
- · Customizable voice, greeting, behavior
- · Up to 5 concurrent calls
Growth
- · 13% lower cost per conversation
- · 80 conversations per month
- · Audio recording of conversations
- · Conversation analytics and insights
- · Customizable voice, greeting, behavior
- · Unlimited files & URLs processing
Pro
- · 200 conversations per month
- · 32% lower cost per conversation
- · Audio recording of conversations
- · Conversation analytics and insights
- · Customizable voice, greeting, behavior
- · Dedicated Slack support channel
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureSellSense AI adds an AI shopping assistant to your Shopify store. Shoppers can ask product questions in natural language, get personalized recommendations, compare options, and add items to cart from chat. Merchants can track chat sessions, product clicks, add-to-cart events, and attributed revenue, while customizing the widget, tone, and product rules to match the store.
Tone places a voice AI personal shopper on your storefront that knows your entire catalog, policies, and brand. It answers customer questions, recommends products, adds items to cart, and guides visitors to checkout — all through natural voice conversation. It learns from your Shopify data, pages, URLs, and PDFs to give accurate, brand-specific answers.
- AI chat answers shopper questions and guides product discovery
- Personalized recommendations with similar and related products
- Add products to cart directly from chat interactions
- Track chats, clicks, add-to-cart, and sales performance
- Answers product questions, removes doubts, and closes the sale for you.
- Displays products, adds to cart, recommends items, and drives to checkout.
- Knows your entire catalog, policies, and brand, always accurate.
- Go live in under 5 minutes with full control over voice and behavior.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  SellSense AI |  Tone |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | SellSense AI | Tone |
|---|---|---|
| App Store rating | Not published | Not published |
| App Store reviews | Not published | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | SellSense AI | Tone |
|---|---|---|
| Free plan | Not listed | Yes |
| Lowest paid monthly plan | $5/month(ahead) | $99/month |
| Longest free trial | 7 days | Not listed |
| Plans listed | 3 | 4 |
Listing
| Measure | SellSense AI | Tone |
|---|---|---|
| Shopify category rank | #802 | Not enough data |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | May 5, 2026 | Mar 9, 2026 |
| Languages | 1 | 1 |
| Developer | AI pool | Tone |
FAQ
SellSense AI and Tone: common questions
- Is SellSense AI or Tone cheaper?
- Only Tone lists a free plan. Paid plans start at $5/month for SellSense AI and $99/month for Tone. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- SellSense AI lists 5 the others don’t mention, such as Chat buttons, Color and font, FAQs, Quick replies. Tone lists 1 the others don’t mention, such as Voice support. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 13, 2026; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 13, 2026. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.