SB WhatsApp Chat Button vs Social Chat: Chat Button & FAQ
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 27, 2026 for SB WhatsApp Chat Button, Nov 8, 2026 for Social Chat.
The short answer
- On the Shopify App Store: SB WhatsApp Chat Button 4.5 from 6 reviews and Social Chat 5.0 from 3 reviews.
- Only Social Chat lists a free plan.
- SB WhatsApp Chat Button lists 13 features Social Chat’s listing doesn’t mention, including Auto-position, Backgrounds, Chat buttons.
Head to head
WhatsApp Chat, Customer Support Chat Widget, Chat Support
- India
- Italy
- Morocco
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
- · 1 WhatsApp number
- · Includes "Powered by" badge
- · Left or right button position
- · Standard prefilled message
Grow
- · Agent roles (e.g. Sales, Support)
- · Custom chat icon
- · Everything in Free, plus
- · Full custom branding and colors
- · Remove "Powered by" badge
- · Time-based availability scheduling
Advance
- · AI FAQ bot (up to 10 topics)
- · AI answers from your topics
- · Analytics dashboard
- · Everything in Grow, plus
- · Matches paraphrased questions
- · Top questions & match rate
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureCustomers prefer chatting over waiting for email replies. Whatsapp online chat widget allows seamless communication with your customers. Whatsapp integration enhances customer interaction, engagement and provides instant support. With a whatsapp chat button and smooth whatsapp chat connect widget, you can offer real-time assistance.
Provide real-time customer support, answer questions faster, and build trust by letting shoppers connect with you directly on WhatsApp. Quick responses lead to better engagement, higher satisfaction, and more conversions. Customize your chat button to match your brand and control how it appears across mobile and desktop.
- Configure the "Whatsapp chat" button without coding!
- Configure whatsapp chat widget without any coding skill!
- Set chat button title, image, position and agent image
- Set whatsapp live chat widget title, image, position and agent image
- Chat with customers directly through Whatsapp for real-time support.
- Get more sales by improving your customer chat service experiences.
- Show WhatsApp icon & chat buttons on mobile & desktop using triggers & targeting
- Try Social Chat today and experience the power of WhatsApp for your store!
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  SB WhatsApp Chat Button |  Social Chat |
|---|---|---|
| Detected stores | Not published | 4 |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Apparel & Accessories, Baby & Toddler, Health & Beauty |
| Top store countries | Not published | India, Italy, Morocco |
Reviews
| Measure | SB WhatsApp Chat Button | Social Chat |
|---|---|---|
| App Store rating | 4.5 ★ | 5.0 ★(ahead) |
| App Store reviews | 6(ahead) | 3 |
| New reviews, 28 days | Not enough data | 0 |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | SB WhatsApp Chat Button | Social Chat |
|---|---|---|
| Free plan | Not listed | Yes |
| Lowest paid monthly plan | No monthly plan listed | $2.99/month |
| Longest free trial | Not listed | 5 days |
| Plans listed | Not published | 3 |
Listing
| Measure | SB WhatsApp Chat Button | Social Chat |
|---|---|---|
| Shopify category rank | #406 | #15 |
| Shopify App Charts | Not on this week’s charts | #1 in Selling in person - Other |
| Built for Shopify | No | No |
| Launched | Dec 19, 2019 | Apr 22, 2024 |
| Languages | 1 | 1 |
| Developer | SetuBridge | ShruYa Technolab |
FAQ
SB WhatsApp Chat Button and Social Chat: common questions
- Is SB WhatsApp Chat Button or Social Chat cheaper?
- Only Social Chat lists a free plan. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- Which has better reviews, SB WhatsApp Chat Button or Social Chat?
- On the Shopify App Store: SB WhatsApp Chat Button 4.5 from 6 reviews and Social Chat 5.0 from 3 reviews.
- What features does each app list that the other doesn’t?
- SB WhatsApp Chat Button lists 13 the others don’t mention, such as Auto-position, Backgrounds, Chat buttons, Chat flows. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 27, 2026 for SB WhatsApp Chat Button, Nov 8, 2026 for Social Chat; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 27, 2026 for SB WhatsApp Chat Button, Nov 8, 2026 for Social Chat. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.