SC : AI Chatbot + Live Chat vs Ustam: AI Commerce Team
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 14, 2026 for SC, Oct 18, 2026 for Ustam.
The short answer
- Only Ustam lists a free plan. Paid plans start at $19.99/month for SC and $15/month for Ustam.
- SC lists 10 features Ustam’s listing doesn’t mention, including Chat buttons, Chat flows, Chat window.
Head to head
Basic Plan
- · 1M AI Tokens per month
- · 300 Conversations per month
- · AI-Powered Customer Chat
- · Email Support
- · Up to 10 Collections
- · Up to 10 Documents
Professional
- · 1K Conversations per month
- · 5M AI Tokens per month
- · AI-Powered Customer Chat
- · Priority Google meet or Call Support
- · Up to 50 Collections
- · Up to 50 Documents
Enterprise
- · 10M AI Tokens per month
- · AI-Powered Customer Chat
- · Custom AI Assistant Training
- · Priority Google meet or Call Support
- · Unlimited Conversations per month
- · Up to 100 Documents
Free
- · 10 active customers / month
- · AI order tracking
- · AI product recommendations
- · Conversation analytics
- · Multilingual AI support
- · Multiple Shopify stores
Starter
- · 100 active customers / month
- · AI conversation summary & translations
- · AI reply suggestions
- · All Free features
- · Facebook, Instagram & WhatsApp
- · Human handover support
Professional
- · 500 active customers / month
- · AI image attachment descriptions
- · AI search bar
- · All Starter features
Enterprise
- · 2000 active customers / month
- · All Professional features
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureSamy Chat is a smart AI chatbot with live chat designed for online stores. It offers 24/7 customer support through natural, human-like conversations. Powered by Gemini AI and vector search, the AI chatbot understands products, orders, and questions accurately.
Ustam knows your store in detail: your products, policies and orders, and on your site, the page a shopper is on and what’s in their cart. That’s why it sells while you sleep. Ustam handles the routine chats. Your team takes over when needed and picks up where the chat left off. You set the AI’s name, tone and instructions, its hours, and when each channel appears.
- Smart chatbot answers questions and assists customers instantly
- Provides intelligent product suggestions using AI-powered search
- Helps customers track orders and get instant order status updates
- Learns from your store catalog to provide accurate, context-aware responses
- Build AI assistants that recommend products and track orders in multi-language
- Manage multiple Shopify stores from one account
- Track conversations and usage with detailed analytics
- Real-time chat with instant customer responses
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  SC |  Ustam |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | SC | Ustam |
|---|---|---|
| App Store rating | Not published | Not published |
| App Store reviews | Not published | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
FAQ
SC and Ustam: common questions
- Is SC or Ustam cheaper?
- Only Ustam lists a free plan. Paid plans start at $19.99/month for SC and $15/month for Ustam. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- SC lists 10 the others don’t mention, such as Chat buttons, Chat flows, Chat window, Color and font. Ustam lists 1 the others don’t mention, such as Order updates. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 14, 2026 for SC, Oct 18, 2026 for Ustam; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 14, 2026 for SC, Oct 18, 2026 for Ustam. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.