RT: WhatsApp Chat Button vs WhatsRoute
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 9, 2026 for RT, Oct 14, 2026 for WhatsRoute.
The short answer
- RT lists 3 features WhatsRoute’s listing doesn’t mention, including Agent avatar, Color and font, Welcome messages.
Head to head
WhatsApp, Telegram, Facebook Messenger, Twitter, Email & Chat…
- Italy
- Mexico
- India
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Basic
- · Display trademark
- · Unlimited operators
Premium
- · Custom style support
- · Performace tracking
Starter Plan
- · 2 Support Agents FREE
- · Agent Performance Analytics
- · Customizable Colors & Styles
- · Lightweight & Fast Loading
- · Mobile-Responsive Design
- · Pre-filled Message Templates
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureConnect with your customers through their favorite messaging app - the effortless and native way to communicate. Let visitors send questions instantly by embedding this popular messenger directly on your website. Stay in touch with your audience anytime, anywhere, responding from any device. Customers receive real-time notifications about new messages right on the web page for seamless conversations.
WhatsRoute allows merchants to add a customizable WhatsApp chat button to their online store, enabling direct communication with customers. The app routes incoming chat requests to multiple support agents based on configured weight settings, helping distribute inquiries efficiently across your team.
- Let your visitors communicate with your support via WhatsApp, Telegram, and more
- Connect with customers through their favorite messaging apps
- Get more sales by improving your customer chat service experiences
- Work with all themes. Even it works with any customized themes
- Route WhatsApp inquiries to different support agents using weighted distribution
- Personalize button styles, colors, and pre-filled messages to match your theme
- Track click analytics per agent to monitor team performance and chat volume.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  RT |  WhatsRoute |
|---|---|---|
| Detected stores | 2,509 | Not published |
| Net store change, 28 days | −29 | 0 |
| Stores added, 28 days | 14 | Not enough data |
| Big-brand share | 14% | Not enough data |
| Top store categories | Apparel & Accessories, Health & Beauty, Home & Garden | Not published |
| Top store countries | Italy, Mexico, India | Not published |
Reviews
| Measure | RT | WhatsRoute |
|---|---|---|
| App Store rating | 4.6 ★ | Not published |
| App Store reviews | 249 | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | RT | WhatsRoute |
|---|---|---|
| Free plan | Not listed | Not listed |
| Lowest paid monthly plan | $6.99/month | No monthly plan listed |
| Longest free trial | 7 days | Not listed |
| Plans listed | 2 | 1 |
Listing
| Measure | RT | WhatsRoute |
|---|---|---|
| Shopify category rank | #74(ahead) | #504 |
| Shopify App Charts | #10 in Chat | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Aug 12, 2019 | Jan 26, 2026 |
| Languages | 1 | 1 |
| Developer | RoarTheme | PIXIFOX MEDIA SOLUTION |
FAQ
RT and WhatsRoute: common questions
- What features does each app list that the other doesn’t?
- RT lists 3 the others don’t mention, such as Agent avatar, Color and font, Welcome messages. WhatsRoute lists 2 the others don’t mention, such as Agent analytics, Chat assignment. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 9, 2026 for RT, Oct 14, 2026 for WhatsRoute; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 9, 2026 for RT, Oct 14, 2026 for WhatsRoute. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.