Rozio AI: Chat & Voice Support vs Soncho AI Chat
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 13, 2026 for Rozio AI, Oct 14, 2026 for Soncho AI Chat.
The short answer
- Both list a free plan. Paid plans start at $29.99/month for Rozio AI and $19/month for Soncho AI Chat.
- Soncho AI Chat lists 9 features Rozio AI’s listing doesn’t mention, including Callback, Chat assignment, Chat buttons.
Head to head
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Starter
- · 100 replies/month
- · 95+ languages support
- · Chat appearance customization
- · Chat, voice, and email support
- · Full access to all Rozio features
- · Image understanding
Lite
- · 500 replies/month
- · 95+ languages support
- · Chat appearance customization
- · Chat, voice, and email support
- · Full access to all Rozio features
- · Image understanding
Growth
- · 900 replies/month
- · 95+ languages support
- · Chat appearance customization
- · Chat, voice, and email support
- · Full access to all Rozio features
- · Image understanding
Prime
- · 2600 replies/month
- · 95+ languages support
- · Chat appearance customization
- · Chat, voice, and email support
- · Full access to all Rozio features
- · Image understanding
1 team member
- · 50 AI conversation instances
- · Analysis of data on the current day
Basic Edition
- · 1 team member
- · 500 AI conversation instances
- · Analysis of data on the current day
- · Assist in AI workflow design
Pro Edition
- · 2000 AI conversation instances
- · 3 team member
- · Assist in AI workflow design
- · Historical trend (7/30 days)
Enterprise Edition
- · unlimited
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureManage live chat, voice, and email customer support with one AI chatbot. Rozio AI answers FAQs, recommends products, helps shoppers track orders, and guides them to checkout. Customers can send images to find products. You can manage chat and email in one helpdesk inbox, then review or automate AI replies before sending and take over conversations when needed.
Soncho AI: 24/7 Smart Shopify Automation Automate your customer service with intelligent AI agents. Effortlessly handle order tracking, refunds, and FAQs 24/7. Deeply integrated with Shopify, Soncho AI reduces support costs and boosts satisfaction through custom visual workflows. Scale your brand while AI handles the rest
- Rozio learns your store: Tailored, expert AI support for your business.
- Product recommendations: Smart AI suggestions to engage and assist customers.
- Multilingual Support: Rozio AI speaks 95 languages fluently.
- Order Updates: Rozio provides order details and tracking links seamlessly.
- Visual Workflow Engine : No-code orchestration for complex business logic.
- Native Shopify Sync : Automated refunds, tracking, and inventory operations.
- Global Language Support : Instant, accurate translation across 100+ languages.
- Actionable Data Insights : Advanced analytics to optimize conversion rate
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Rozio AI |  Soncho AI Chat |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Rozio AI | Soncho AI Chat |
|---|---|---|
| App Store rating | 5.0 ★ | Not published |
| App Store reviews | 1 | Not published |
| New reviews, 28 days | 0 | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Rozio AI | Soncho AI Chat |
|---|---|---|
| Free plan | Yes | Yes |
| Lowest paid monthly plan | $29.99/month | $19/month(ahead) |
| Longest free trial | Not listed | Not listed |
| Plans listed | 4 | 4 |
Listing
| Measure | Rozio AI | Soncho AI Chat |
|---|---|---|
| Shopify category rank | #416(ahead) | #981 |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Mar 27, 2024 | Mar 5, 2026 |
| Languages | 1 | 9 |
| Developer | Salonen LLC | Soncho Agent |
FAQ
Rozio AI and Soncho AI Chat: common questions
- Is Rozio AI or Soncho AI Chat cheaper?
- Both list a free plan. Paid plans start at $29.99/month for Rozio AI and $19/month for Soncho AI Chat. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Rozio AI lists 5 the others don’t mention, such as Agent analytics, Color and font, Cross-sell, Email chat. Soncho AI Chat lists 9 the others don’t mention, such as Callback, Chat assignment, Chat buttons, Chat flows. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 13, 2026 for Rozio AI, Oct 14, 2026 for Soncho AI Chat; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 13, 2026 for Rozio AI, Oct 14, 2026 for Soncho AI Chat. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.