Rosie: AI Phone Support Agent vs Soravox ‑ AI Phone Agent
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 13, 2026 for Rosie, Oct 14, 2026 for Soravox.
The short answer
- Paid plans start at $49/month for Rosie and $29.99/month for Soravox.
Head to head
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Professional
- · 250 minutes per month
- · Answers every call 24/7
- · Answers product questions & FAQs
- · Custom greeting, 10+ voices, Spanish
- · Initiate returns and cancel orders
- · Native iOS & Android app
Scale
- · 1,000 minutes per month
- · Everything in Professional, plus:
- · Live transfer to your team / call center
- · Text delivery tracking links
- · Text product links for easy purchases
- · Update shipping address on orders
Growth
- · 2,000 minutes per month
- · Add new items to existing orders
- · Custom agent training & priority support
- · Everything in Scale, plus:
- · Text checkout links for new purchases
- · Waterfall transfer until someone answers
Pro
- · 2,500 min included (~1,250 calls)
- · Analytics dashboard
- · Everything in Starter, plus:
- · Priority support
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureRosie is a 24/7 AI phone agent that sounds like a real human and connects directly to your Shopify store. Built for high-volume e-commerce brands, Rosie handles the repetitive "where is my order?" calls that drain your team's time. The agent instantly looks up order status, tracking info, and store policies, while texting links directly to callers.
Every day your team fields phone calls that eat real time: returns, exchanges, address changes, and product questions. SoraVox is a 24/7 AI voice agent that answers those calls and connects directly to your Shopify store. It processes returns, checks order status, and answers product questions in real time, cutting your support costs.
- Resolve customer support calls 24/7 with AI, and transfer to your team if needed
- Provide callers real-time order & delivery status, pulled straight from Shopify
- Handle returns, cancellations and address changes, according to your policies
- Text shipment tracking and product links, and log every call back to Shopify
- Answers calls 24/7. Handles order tracking, returns, and product questions.
- Connects to your Shopify store, pulls live order, product, and policy data.
- Smart escalation, transfers complex calls to your team with full context.
- Set up in 5 minutes. Connects to your Shopify store with one click.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Rosie |  Soravox |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Rosie | Soravox |
|---|---|---|
| App Store rating | 5.0 ★ | Not published |
| App Store reviews | 4 | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
FAQ
Rosie and Soravox: common questions
- Is Rosie or Soravox cheaper?
- Paid plans start at $49/month for Rosie and $29.99/month for Soravox. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 13, 2026 for Rosie, Oct 14, 2026 for Soravox; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 13, 2026 for Rosie, Oct 14, 2026 for Soravox. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.