RocketSurvey vs Zigpoll Customer Surveys
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 13, 2026 for RocketSurvey, Nov 9, 2026 for Zigpoll Customer Surveys.
The short answer
- Both list a free plan. Paid plans start at $49/month for RocketSurvey and $39/month for Zigpoll Customer Surveys.
- Zigpoll Customer Surveys lists 23 features RocketSurvey’s listing doesn’t mention, including Abandoned cart, Activity tracking, AI insights.
Head to head
Post purchase surveys, email & abandoned cart surveys and more
- United States
- Germany
- United Kingdom
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
- · AI-powered insights
- · Up to 1 survey
- · Up to 20 responses/month
Starter
- · Advanced analytics & reports
- · Up to 10 surveys
- · Up to 500 responses/month
Growth
- · Priority support
- · Up to 2500 responses/month
- · Up to 50 surveys
Scale
- · Team collaboration features
- · Up to 10,000 responses/month
- · Up to 300 surveys
Lite
- · 50 responses / mo
- · Automated reports
- · Export survey data
- · Multi-language
- · Unlimited surveys
- · Weekly AI insights
Standard
- · 200 responses / mo
- · Automated reports
- · Export survey data
- · Multi-language
- · Unlimited surveys
- · Weekly AI insights
Advanced
- · 600 responses / mo
- · API & MCP access
- · Automated reports
- · Export survey data
- · Multi-language
- · Unlimited surveys
Premier
- · API & MCP access
- · Automated reports
- · Export survey data
- · Multi-language
- · Unlimited responses / mo
- · Unlimited surveys
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureRocketSurvey helps merchants get specific post-purchase feedback instead of surface-level ratings. Each survey works like a built-in research team, asking smart follow-up questions when customers give vague answers. The app automatically digs deeper, finds themes, tags sentiment, highlights action items, and helps happy customers turn detailed feedback into review-ready language.
Run post-purchase surveys on your thank-you and order status pages, plus exit-intent, product page, email, SMS and Shopify POS surveys. Ask "How did you hear about us?" (HDYHAU) and compare revenue and AOV by channel with Meta Ads Manager and GA4. Collect zero-party data, NPS and CSAT, and learn why visitors don't buy. AI sorts open-ended customer feedback into themes and sends weekly reports.
- Auto-route customers to leave a Google Review with one click
- View sentiment, top themes, and action items from real customer responses
- Customize survey branding. Logo, colors, fonts to match your store
- Advanced post-purchase surveys that get quality responses. No coding required.
- Customize and translate every detail. Localize for multiple languages.
- Abandoned checkout campaigns. Uncover common pain points and recover carts.
- Connect survey responses to your Shopify customer and order dashboards.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  RocketSurvey |  Zigpoll Customer Surveys |
|---|---|---|
| Detected stores | Not published | 4,016 |
| Net store change, 28 days | 0 | +71 |
| Stores added, 28 days | Not enough data | 126 |
| Big-brand share | Not enough data | 16% |
| Top store categories | Not published | Apparel & Accessories, Health & Beauty, Home & Garden |
| Top store countries | Not published | United States, Germany, United Kingdom |
Reviews
| Measure | RocketSurvey | Zigpoll Customer Surveys |
|---|---|---|
| App Store rating | Not published | 5.0 ★ |
| App Store reviews | Not published | 602 |
| New reviews, 28 days | Not enough data | 11 |
| Reviewers a year or more in | Not enough data | 21% |
Pricing
| Measure | RocketSurvey | Zigpoll Customer Surveys |
|---|---|---|
| Free plan | Yes | Yes |
| Lowest paid monthly plan | $49/month | $39/month(ahead) |
| Longest free trial | 7 days | Not listed |
| Plans listed | 4 | 4 |
Listing
| Measure | RocketSurvey | Zigpoll Customer Surveys |
|---|---|---|
| Shopify category rank | #167 | #3(ahead) |
| Shopify App Charts | Not on this week’s charts | #1 in Surveys |
| Built for Shopify | No | No |
| Launched | May 11, 2026 | Apr 23, 2019 |
| Languages | 1 | 1 |
| Developer | Rocket Innovations Inc. | Argonautic Labs |
FAQ
RocketSurvey and Zigpoll Customer Surveys: common questions
- Is RocketSurvey or Zigpoll Customer Surveys cheaper?
- Both list a free plan. Paid plans start at $49/month for RocketSurvey and $39/month for Zigpoll Customer Surveys. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Zigpoll Customer Surveys lists 23 the others don’t mention, such as Abandoned cart, Activity tracking, AI insights, Analytics dashboard. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 13, 2026 for RocketSurvey, Nov 9, 2026 for Zigpoll Customer Surveys; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 13, 2026 for RocketSurvey, Nov 9, 2026 for Zigpoll Customer Surveys. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.