Rocketch Support Assistant vs SelfiChat
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 14, 2026 for Rocketch Support Assistant, Oct 13, 2026 for SelfiChat.
The short answer
- Only SelfiChat lists a free plan. Paid plans start at $29/month for Rocketch Support Assistant and $19.99/month for SelfiChat.
- Rocketch Support Assistant lists 4 features SelfiChat’s listing doesn’t mention, including Discounts, Emojis and stickers, Greetings.
Head to head
Rocketch Pro
- · 1 Store
- · 500 chats/month
- · Advanced styling
- · Analytics dashboard
- · Bilingual support
- · Product & FAQ sync
Rocketch Ent
- · 1000 chats/month/store
- · 5 Stores
- · Custom AI training
- · Priority support
Free
- · 20 AI conversations per month
- · 35+ languages supported
- · Auto-generated FAQ from your store
- · GDPR compliant by default
- · Smart escalation to your inbox
Starter
- · 100 AI conversations per month
- · 35+ languages supported
- · Auto-generated FAQ from your store
- · Describe your shop feature
- · Priority email support
- · Smart escalation to your inbox
Pro
- · 500 AI conversations per month
- · Advanced conversation analytics
- · Conversation export
- · Custom FAQ editor
- · Custom widget branding
- · Everything in Starter
Business
- · 1500 AI conversations per month
- · Dedicated account manager
- · Dedicated account manager
- · Everything in Pro
- · Phone and chat support
- · Priority feature requests
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureRocketch is an AI-powered customer support assistant built for Shopify. It helps merchants automate answers to common customer questions using store-specific context like policies, FAQs, and product details. With bilingual support (English/Spanish), personalized tone, and real-time fallback to email, Rocketch reduces support load and improves customer satisfaction without requiring any coding or training.
SelfiChat is a customer support assistant built by Elarix Dev Ltd, a UK company. It scans your store policies, products, and pages, then generates ready-to-use FAQ in 30 seconds. The AI assistant Lea answers in your store's voice and escalates complex cases to your inbox. The widget supports 35+ languages, includes order lookup and product search, and works 24/7. GDPR-compliant with zero customer data storage.
- Bilingual chatbot with tone and personality customization
- Answer FAQs, shipping, returns, and store policies instantly
- Embed seamlessly via widget or iframe, no coding needed
- Auto-generated FAQ from your store policies, products and pages in 30 seconds
- AI assistant Lea answers in 35+ languages with your store's voice and rules
- Order lookup, product search, and policy answers from one storefront widget
- Smart escalation to human inbox when AI confidence drops below threshold
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Rocketch Support Assistant |  SelfiChat |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Rocketch Support Assistant | SelfiChat |
|---|---|---|
| App Store rating | Not published | Not published |
| App Store reviews | Not published | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Rocketch Support Assistant | SelfiChat |
|---|---|---|
| Free plan | Not listed | Yes |
| Lowest paid monthly plan | $29/month | $19.99/month(ahead) |
| Longest free trial | 14 days | Not listed |
| Plans listed | 2 | 4 |
Listing
| Measure | Rocketch Support Assistant | SelfiChat |
|---|---|---|
| Shopify category rank | #914 | #640(ahead) |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Jul 2, 2025 | Jun 22, 2026 |
| Languages | 2 | 2 |
| Developer | Rocketch | Elarix Dev |
FAQ
Rocketch Support Assistant and SelfiChat: common questions
- Is Rocketch Support Assistant or SelfiChat cheaper?
- Only SelfiChat lists a free plan. Paid plans start at $29/month for Rocketch Support Assistant and $19.99/month for SelfiChat. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Rocketch Support Assistant lists 4 the others don’t mention, such as Discounts, Emojis and stickers, Greetings, Product recommendations. SelfiChat lists 3 the others don’t mention, such as Chat buttons, Multi-language, Welcome messages. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 14, 2026 for Rocketch Support Assistant, Oct 13, 2026 for SelfiChat; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 14, 2026 for Rocketch Support Assistant, Oct 13, 2026 for SelfiChat. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.