Rich Returns & Exchanges vs Troquecommerce
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 9, 2026 for Rich Returns & Exchanges, Oct 13, 2026 for Troquecommerce.
The short answer
- On the Shopify App Store: Rich Returns & Exchanges 4.8 from 82 reviews and Troquecommerce 5.0 from 1 reviews.
- Rich Returns & Exchanges lists 18 features Troquecommerce’s listing doesn’t mention, including Analytics, Automated approvals, Automated refunds.
Head to head
Automate your returns. Offer Exchanges to OTHER products.
- United Kingdom
- Italy
- Switzerland
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Standard
- · 10 monthly returns ($1 per extra return)
- · Automated Prepaid Return Labels
- · Branded Returns Portal
- · Custom Return Reasons
- · Customer Notifications
Pro
- · 50 monthly returns $0.75 per extra
- · All Standard Features
- · Analytics
- · CSV Export
- · Multi-Language Portal
- · ResolutionHub
Premium
- · 100 monthly returns $0.5 per extra
- · Advanced Rules (10 included)
- · All Pro Features
- · Auto-Refunds
- · Automatic Exchanges
- · Reports & Trends
Enterprise Plus
- · 500+ monthly returns (scalable)
- · API Access
- · All Premium Features
- · Auto-Tracking
- · Custom Domain
- · International Labels
Grátis
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureAutomated rules handle return approvals, eligibility windows, and refund types. Prepaid labels from 50+ carriers: UPS, USPS, Shippo, EasyPost, ShipStation, Canada Post. Exchange-first design: offer swaps or store credit before issuing refunds. Boost your revenue retention rate, reduce service times, enhance customer satisfaction, and optimise your operations.
A Troquecommerce automatiza e simplifica suas Trocas e Devoluções, além de melhorar o pós-venda com seu cliente. Processos de trocas e devoluções automatizados geram um aumento de recompra, ganho de tempo e redução de despesas. Também estamos integrados com os meios de envio mais econômicos do Brasil, com a finalidade de trazer ao lojista soluções de logística reversa que amenizem o custo das devoluções.
- Self-service, custom-branded return portal to reduce return processing time
- Automate shipping return labels to make the entire process smooth for customers
- Set up automated rules to accommodate your return policy and exchange terms
- Keep your customers updated and happy with automated email notifications
- Central de trocas 24 horas por dia
- Automatize a validação de prazo de trocas
- Gere de maneira manual ou automática a logística reversa
- Acompanhe os rastreamentos de logística reversa
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Rich Returns & Exchanges |  Troquecommerce |
|---|---|---|
| Detected stores | 5 | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Apparel & Accessories, Baby & Toddler, Health & Beauty | Not published |
| Top store countries | United Kingdom, Italy, Switzerland | Not published |
Reviews
| Measure | Rich Returns & Exchanges | Troquecommerce |
|---|---|---|
| App Store rating | 4.8 ★ | 5.0 ★(ahead) |
| App Store reviews | 82(ahead) | 1 |
| New reviews, 28 days | 1(ahead) | 0 |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Rich Returns & Exchanges | Troquecommerce |
|---|---|---|
| Free plan | Not listed | Not listed |
| Lowest paid monthly plan | $19/month | No monthly plan listed |
| Longest free trial | 30 days | Not listed |
| Plans listed | 4 | 1 |
Listing
| Measure | Rich Returns & Exchanges | Troquecommerce |
|---|---|---|
| Shopify category rank | #73 | #47(ahead) |
| Shopify App Charts | #24 in Returns and exchanges | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Jan 23, 2019 | Dec 2, 2022 |
| Languages | 1 | 1 |
| Developer | Apex Apps | Troquecommerce |
FAQ
Rich Returns & Exchanges and Troquecommerce: common questions
- Which has better reviews, Rich Returns & Exchanges or Troquecommerce?
- On the Shopify App Store: Rich Returns & Exchanges 4.8 from 82 reviews and Troquecommerce 5.0 from 1 reviews.
- What features does each app list that the other doesn’t?
- Rich Returns & Exchanges lists 18 the others don’t mention, such as Analytics, Automated approvals, Automated refunds, Custom branding. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 9, 2026 for Rich Returns & Exchanges, Oct 13, 2026 for Troquecommerce; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 9, 2026 for Rich Returns & Exchanges, Oct 13, 2026 for Troquecommerce. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.