Revert vs Rich Returns & Exchanges
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 13, 2026 for Revert, Nov 9, 2026 for Rich Returns & Exchanges.
The short answer
- Only Revert lists a free plan. Paid plans start at $19/month for Revert and $19/month for Rich Returns & Exchanges.
- Rich Returns & Exchanges lists 10 features Revert’s listing doesn’t mention, including Custom branding, Custom policies, Email notifications.
Head to head
- United Kingdom
- Italy
- Switzerland
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
- · 5 auto-processed returns per month
- · Unlimited manual returns
Starter
- · 50 auto-processed returns per month
- · Return reasons
- · Statistics and return reasonsStatistics
- · Unlimited manual returns
Pro
- · 200 auto-processed returns per month
- · Cost analysis
- · Full analytics and insightsStatistics
- · Monthly evolution
- · Return reasons
- · Returned products
Enterprise
- · 1000 auto-processed returns per month
- · Cost analysis
- · Full analytics and insightsStatistics
- · Monthly evolution
- · Return reasons
- · Returned products
Standard
- · 10 monthly returns ($1 per extra return)
- · Automated Prepaid Return Labels
- · Branded Returns Portal
- · Custom Return Reasons
- · Customer Notifications
Pro
- · 50 monthly returns $0.75 per extra
- · All Standard Features
- · Analytics
- · CSV Export
- · Multi-Language Portal
- · ResolutionHub
Premium
- · 100 monthly returns $0.5 per extra
- · Advanced Rules (10 included)
- · All Pro Features
- · Auto-Refunds
- · Automatic Exchanges
- · Reports & Trends
Enterprise Plus
- · 500+ monthly returns (scalable)
- · API Access
- · All Premium Features
- · Auto-Tracking
- · Custom Domain
- · International Labels
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureManaging returns manually costs merchants time and money. Revert automates return processing with configurable rules based on return window, order value, or product type. Customers submit return requests through a self-service portal embedded in your storefront via App Proxy. Each return is tracked in a real-time dashboard with live notifications.
Automated rules handle return approvals, eligibility windows, and refund types. Prepaid labels from 50+ carriers: UPS, USPS, Shippo, EasyPost, ShipStation, Canada Post. Exchange-first design: offer swaps or store credit before issuing refunds. Boost your revenue retention rate, reduce service times, enhance customer satisfaction, and optimise your operations.
- Set rules to auto-process returns by delay, order amount, or product type
- Built-in customer return portal integrated directly into your storefront
- Real-time dashboard with live notifications, analytics, and ROI tracking
- Self-service, custom-branded return portal to reduce return processing time
- Automate shipping return labels to make the entire process smooth for customers
- Set up automated rules to accommodate your return policy and exchange terms
- Keep your customers updated and happy with automated email notifications
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Revert |  Rich Returns & Exchanges |
|---|---|---|
| Detected stores | Not published | 5 |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Apparel & Accessories, Baby & Toddler, Health & Beauty |
| Top store countries | Not published | United Kingdom, Italy, Switzerland |
Reviews
| Measure | Revert | Rich Returns & Exchanges |
|---|---|---|
| App Store rating | Not published | 4.8 ★ |
| App Store reviews | Not published | 82 |
| New reviews, 28 days | Not enough data | 1 |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Revert | Rich Returns & Exchanges |
|---|---|---|
| Free plan | Yes | Not listed |
| Lowest paid monthly plan | $19/month | $19/month |
| Longest free trial | 14 days | 30 days |
| Plans listed | 4 | 4 |
Listing
| Measure | Revert | Rich Returns & Exchanges |
|---|---|---|
| Shopify category rank | #190 | #73(ahead) |
| Shopify App Charts | Not on this week’s charts | #24 in Returns and exchanges |
| Built for Shopify | No | No |
| Launched | Apr 2, 2026 | Jan 23, 2019 |
| Languages | 2 | 1 |
| Developer | Govel | Apex Apps |
FAQ
Revert and Rich Returns & Exchanges: common questions
- Is Revert or Rich Returns & Exchanges cheaper?
- Only Revert lists a free plan. Paid plans start at $19/month for Revert and $19/month for Rich Returns & Exchanges. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Rich Returns & Exchanges lists 10 the others don’t mention, such as Custom branding, Custom policies, Email notifications, Exchanges. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 13, 2026 for Revert, Nov 9, 2026 for Rich Returns & Exchanges; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 13, 2026 for Revert, Nov 9, 2026 for Rich Returns & Exchanges. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.