ReturnPilot vs Rich Returns & Exchanges
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 13, 2026 for ReturnPilot, Nov 8, 2026 for Rich Returns & Exchanges.
The short answer
- Only ReturnPilot lists a free plan. Paid plans start at $15/month for ReturnPilot and $19/month for Rich Returns & Exchanges.
- Rich Returns & Exchanges lists 18 features ReturnPilot’s listing doesn’t mention, including Analytics, Automated approvals, Automated refunds.
Head to head
- United Kingdom
- Italy
- Switzerland
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
- · Basic Portal
- · CSV Export
- · Email Notifications
- · Up to 25 returns per month
Pro
- · Analytics
- · Discount codes
- · Email Templates
- · Full portal customization
- · Store credit generation
- · Unlimited returns
Plus
- · Auto-Approve Rules
- · Everything in Pro
- · Plus AI Return Analysis
- · Priority Support
Standard
- · 10 monthly returns ($1 per extra return)
- · Automated Prepaid Return Labels
- · Branded Returns Portal
- · Custom Return Reasons
- · Customer Notifications
Pro
- · 50 monthly returns $0.75 per extra
- · All Standard Features
- · Analytics
- · CSV Export
- · Multi-Language Portal
- · ResolutionHub
Premium
- · 100 monthly returns $0.5 per extra
- · Advanced Rules (10 included)
- · All Pro Features
- · Auto-Refunds
- · Automatic Exchanges
- · Reports & Trends
Enterprise Plus
- · 500+ monthly returns (scalable)
- · API Access
- · All Premium Features
- · Auto-Tracking
- · Custom Domain
- · International Labels
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureMost Shopify merchants lose 20-30% of return revenue to full refunds — not because customers insist on them, but because there's no alternative offered. ReturnPilot fixes that. When a customer submits a return, they're automatically shown a smarter option: an exchange, store credit with a bonus, or a smooth refund. You set the rules once. The app handles everything else.
Automated rules handle return approvals, eligibility windows, and refund types. Prepaid labels from 50+ carriers: UPS, USPS, Shippo, EasyPost, ShipStation, Canada Post. Exchange-first design: offer swaps or store credit before issuing refunds. Boost your revenue retention rate, reduce service times, enhance customer satisfaction, and optimise your operations.
- Smart save offers — auto-offer exchanges or store credit based on return reason
- Branded return portal — fully customizable with your colors, logo, and copy
- Real discount codes — store credit generates a Shopify code, emailed instantly
- Fraud detection — automatically flags customers with 3+ returns in 30 days
- Self-service, custom-branded return portal to reduce return processing time
- Automate shipping return labels to make the entire process smooth for customers
- Set up automated rules to accommodate your return policy and exchange terms
- Keep your customers updated and happy with automated email notifications
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  ReturnPilot |  Rich Returns & Exchanges |
|---|---|---|
| Detected stores | Not published | 5 |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Apparel & Accessories, Baby & Toddler, Health & Beauty |
| Top store countries | Not published | United Kingdom, Italy, Switzerland |
Reviews
| Measure | ReturnPilot | Rich Returns & Exchanges |
|---|---|---|
| App Store rating | Not published | 4.8 ★ |
| App Store reviews | Not published | 82 |
| New reviews, 28 days | Not enough data | 1 |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | ReturnPilot | Rich Returns & Exchanges |
|---|---|---|
| Free plan | Yes | Not listed |
| Lowest paid monthly plan | $15/month(ahead) | $19/month |
| Longest free trial | 7 days | 30 days |
| Plans listed | 3 | 4 |
Listing
| Measure | ReturnPilot | Rich Returns & Exchanges |
|---|---|---|
| Shopify category rank | #235 | #73 |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | May 29, 2026 | Jan 23, 2019 |
| Languages | 1 | 1 |
| Developer | NexerApps | Apex Apps |
FAQ
ReturnPilot and Rich Returns & Exchanges: common questions
- Is ReturnPilot or Rich Returns & Exchanges cheaper?
- Only ReturnPilot lists a free plan. Paid plans start at $15/month for ReturnPilot and $19/month for Rich Returns & Exchanges. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- ReturnPilot lists 14 the others don’t mention, such as Analytics, Auto-reply, Conditional logic, Custom triggers. Rich Returns & Exchanges lists 18 the others don’t mention, such as Analytics, Automated approvals, Automated refunds, Custom branding. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 13, 2026 for ReturnPilot, Nov 8, 2026 for Rich Returns & Exchanges; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 13, 2026 for ReturnPilot, Nov 8, 2026 for Rich Returns & Exchanges. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.