ReturnLab ‑ Returns Romania vs Rich Returns & Exchanges
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 13, 2026 for ReturnLab, Nov 9, 2026 for Rich Returns & Exchanges.
The short answer
- Paid plans start at $20/month for ReturnLab and $19/month for Rich Returns & Exchanges.
- ReturnLab lists 3 features Rich Returns & Exchanges’s listing doesn’t mention, including Customer blocklists, Non-returnable items, Stock updates.
Head to head
Automate your returns. Offer Exchanges to OTHER products.
- United Kingdom
- Italy
- Switzerland
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
- · 10 returns per month
- · Auto labels: locker or courier pickup
- · Card refunds and COD refunds with IBAN
- · Dashboard, AWB scanner and buyer emails
- · Portal with your logo and colors
- · Return button in customer accounts
Starter
- · 50 returns per month
- · Branded buyer emails and email support
- · Custom portal texts, reasons and CSS
- · Everything in Free
- · Locker and pickup fees set separately
- · Refunds to Shopify store credit
Growth
- · 200 returns per month
- · Automatic store credit on submission
- · Bonus credit for choosing store credit
- · Custom email texts and subjects
- · Everything in Starter
- · Exchange filters from your store
Scale
- · 500 returns per month
- · Assisted onboarding and setup
- · Early access to new features
- · Emails from your own verified domain
- · Everything in Growth
- · More than 500? Ask for a quote
Standard
- · 10 monthly returns ($1 per extra return)
- · Automated Prepaid Return Labels
- · Branded Returns Portal
- · Custom Return Reasons
- · Customer Notifications
Pro
- · 50 monthly returns $0.75 per extra
- · All Standard Features
- · Analytics
- · CSV Export
- · Multi-Language Portal
- · ResolutionHub
Premium
- · 100 monthly returns $0.5 per extra
- · Advanced Rules (10 included)
- · All Pro Features
- · Auto-Refunds
- · Automatic Exchanges
- · Reports & Trends
Enterprise Plus
- · 500+ monthly returns (scalable)
- · API Access
- · All Premium Features
- · Auto-Tracking
- · Custom Domain
- · International Labels
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureReturnLab gives your store a fully branded returns portal so buyers start returns themselves — no email back-and-forth. You manage every request from one dashboard: approve or reject items, auto-generate return shipping labels, and issue store credit or refunds in a few clicks. Set return windows, fees, and policies per store, keep buyers updated automatically, and see which products drive the most returns.
Automated rules handle return approvals, eligibility windows, and refund types. Prepaid labels from 50+ carriers: UPS, USPS, Shippo, EasyPost, ShipStation, Canada Post. Exchange-first design: offer swaps or store credit before issuing refunds. Boost your revenue retention rate, reduce service times, enhance customer satisfaction, and optimise your operations.
- Branded buyer return portal — buyers self-serve, no manual emails
- One dashboard to approve, reject, and process returns per item
- Automatic return shipping labels (Sameday, FAN Courier, GLS)
- Self-service, custom-branded return portal to reduce return processing time
- Automate shipping return labels to make the entire process smooth for customers
- Set up automated rules to accommodate your return policy and exchange terms
- Keep your customers updated and happy with automated email notifications
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  ReturnLab |  Rich Returns & Exchanges |
|---|---|---|
| Detected stores | Not published | 5 |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Apparel & Accessories, Baby & Toddler, Health & Beauty |
| Top store countries | Not published | United Kingdom, Italy, Switzerland |
Reviews
| Measure | ReturnLab | Rich Returns & Exchanges |
|---|---|---|
| App Store rating | Not published | 4.8 ★ |
| App Store reviews | Not published | 82 |
| New reviews, 28 days | Not enough data | 1 |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | ReturnLab | Rich Returns & Exchanges |
|---|---|---|
| Free plan | Not listed | Not listed |
| Lowest paid monthly plan | $20/month | $19/month(ahead) |
| Longest free trial | 7 days | 30 days |
| Plans listed | 4 | 4 |
Listing
| Measure | ReturnLab | Rich Returns & Exchanges |
|---|---|---|
| Shopify category rank | #101 | #73(ahead) |
| Shopify App Charts | Not on this week’s charts | #24 in Returns and exchanges |
| Built for Shopify | No | No |
| Launched | Jul 22, 2026 | Jan 23, 2019 |
| Languages | 2 | 1 |
| Developer | AVA Design & Print S.R.L | Apex Apps |
FAQ
ReturnLab and Rich Returns & Exchanges: common questions
- Is ReturnLab or Rich Returns & Exchanges cheaper?
- Paid plans start at $20/month for ReturnLab and $19/month for Rich Returns & Exchanges. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- ReturnLab lists 3 the others don’t mention, such as Customer blocklists, Non-returnable items, Stock updates. Rich Returns & Exchanges lists 3 the others don’t mention, such as Exchanges, Gift returns, Manual refunds. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 13, 2026 for ReturnLab, Nov 9, 2026 for Rich Returns & Exchanges; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 13, 2026 for ReturnLab, Nov 9, 2026 for Rich Returns & Exchanges. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.