Returbo Returns & Exchanges vs Rich Returns & Exchanges
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 6, 2026 for Returbo Returns & Exchanges, Nov 9, 2026 for Rich Returns & Exchanges.
The short answer
- On the Shopify App Store: Returbo Returns & Exchanges 5.0 from 97 reviews and Rich Returns & Exchanges 4.8 from 82 reviews.
- Paid plans start at $89/month for Returbo Returns & Exchanges and $19/month for Rich Returns & Exchanges.
- Returbo Returns & Exchanges lists 6 features Rich Returns & Exchanges’s listing doesn’t mention, including Discount codes, Non-returnable items, QR codes.
Head to head
Automate your returns. Offer Exchanges to OTHER products.
- United Kingdom
- Italy
- Switzerland
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Core
- · 1 shipping carrier
- · 30 returns/exchange/complaints per month
- · Autogenerated returnslips
- · Automated variant exchanges
- · Complaints attach image + comment
- · Two languages - English + one more
Plus
- · 200 returns/exchange/complaints per mon
- · 3 shipping carriers
- · Attach images & comments to returns
- · Automatic tracking of returns
- · Customize return form
- · Different return locations per carrier
Premium
- · 5 shipping carriers
- · 600 returns/exchange/complaints per mon
- · Cancel group discounts (eg 3 for 2)
- · Custom costs
- · Nudge Exchanges
- · Proforma (international invoices)
Enterprise
- · 1500 returns/exchange/complaints per mon
- · All in Premium
- · Dedicated account manager
- · Dedicated development time
- · Unlimited shipping carriers
Standard
- · 10 monthly returns ($1 per extra return)
- · Automated Prepaid Return Labels
- · Branded Returns Portal
- · Custom Return Reasons
- · Customer Notifications
Pro
- · 50 monthly returns $0.75 per extra
- · All Standard Features
- · Analytics
- · CSV Export
- · Multi-Language Portal
- · ResolutionHub
Premium
- · 100 monthly returns $0.5 per extra
- · Advanced Rules (10 included)
- · All Pro Features
- · Auto-Refunds
- · Automatic Exchanges
- · Reports & Trends
Enterprise Plus
- · 500+ monthly returns (scalable)
- · API Access
- · All Premium Features
- · Auto-Tracking
- · Custom Domain
- · International Labels
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureStill running returns through your inbox and a spreadsheet? Returbo moves the whole flow into a branded portal on your store, built for high-volume brands in the Nordics and EU. Customers register returns, exchanges and claims themselves, labels from PostNord, DHL and more are generated and tracked until the item is back on your shelf. Offer an exchange or store credit before the refund is issued.
Automated rules handle return approvals, eligibility windows, and refund types. Prepaid labels from 50+ carriers: UPS, USPS, Shippo, EasyPost, ShipStation, Canada Post. Exchange-first design: offer swaps or store credit before issuing refunds. Boost your revenue retention rate, reduce service times, enhance customer satisfaction, and optimise your operations.
- Digital Return Form: Have your customer self-register their requests
- Return Shipping Slip: Autogenerates & sends the slips to your customers for you
- Email Notifications: Keep your customers in the loop throughout the process
- Attach Image & Comments: Make it mandatory or optional
- Self-service, custom-branded return portal to reduce return processing time
- Automate shipping return labels to make the entire process smooth for customers
- Set up automated rules to accommodate your return policy and exchange terms
- Keep your customers updated and happy with automated email notifications
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Returbo Returns & Exchanges |  Rich Returns & Exchanges |
|---|---|---|
| Detected stores | Not published | 5 |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Apparel & Accessories, Baby & Toddler, Health & Beauty |
| Top store countries | Not published | United Kingdom, Italy, Switzerland |
Reviews
| Measure | Returbo Returns & Exchanges | Rich Returns & Exchanges |
|---|---|---|
| App Store rating | 5.0 ★(ahead) | 4.8 ★ |
| App Store reviews | 97(ahead) | 82 |
| New reviews, 28 days | 5(ahead) | 1 |
| Reviewers a year or more in | 9% | Not enough data |
Pricing
| Measure | Returbo Returns & Exchanges | Rich Returns & Exchanges |
|---|---|---|
| Free plan | Not listed | Not listed |
| Lowest paid monthly plan | $89/month | $19/month(ahead) |
| Longest free trial | 30 days | 30 days |
| Plans listed | 4 | 4 |
Listing
| Measure | Returbo Returns & Exchanges | Rich Returns & Exchanges |
|---|---|---|
| Shopify category rank | #26(ahead) | #73 |
| Shopify App Charts | Not on this week’s charts | #24 in Returns and exchanges |
| Built for Shopify | No | No |
| Launched | Jan 26, 2023 | Jan 23, 2019 |
| Languages | 1 | 1 |
| Developer | Returbo AB | Apex Apps |
FAQ
Returbo Returns & Exchanges and Rich Returns & Exchanges: common questions
- Is Returbo Returns & Exchanges or Rich Returns & Exchanges cheaper?
- Paid plans start at $89/month for Returbo Returns & Exchanges and $19/month for Rich Returns & Exchanges. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- Which has better reviews, Returbo Returns & Exchanges or Rich Returns & Exchanges?
- On the Shopify App Store: Returbo Returns & Exchanges 5.0 from 97 reviews and Rich Returns & Exchanges 4.8 from 82 reviews.
- What features does each app list that the other doesn’t?
- Returbo Returns & Exchanges lists 6 the others don’t mention, such as Discount codes, Non-returnable items, QR codes, Replacements. Rich Returns & Exchanges lists 1 the others don’t mention, such as Analytics. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 6, 2026 for Returbo Returns & Exchanges, Nov 9, 2026 for Rich Returns & Exchanges; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 6, 2026 for Returbo Returns & Exchanges, Nov 9, 2026 for Rich Returns & Exchanges. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.