Returbo Returns & Exchanges vs ReturnLab ‑ Returns Romania
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 6, 2026 for Returbo Returns & Exchanges, Oct 13, 2026 for ReturnLab.
The short answer
- Paid plans start at $89/month for Returbo Returns & Exchanges and $20/month for ReturnLab.
- Returbo Returns & Exchanges lists 7 features ReturnLab’s listing doesn’t mention, including Discount codes, Exchanges, Gift returns.
Head to head
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Core
- · 1 shipping carrier
- · 30 returns/exchange/complaints per month
- · Autogenerated returnslips
- · Automated variant exchanges
- · Complaints attach image + comment
- · Two languages - English + one more
Plus
- · 200 returns/exchange/complaints per mon
- · 3 shipping carriers
- · Attach images & comments to returns
- · Automatic tracking of returns
- · Customize return form
- · Different return locations per carrier
Premium
- · 5 shipping carriers
- · 600 returns/exchange/complaints per mon
- · Cancel group discounts (eg 3 for 2)
- · Custom costs
- · Nudge Exchanges
- · Proforma (international invoices)
Enterprise
- · 1500 returns/exchange/complaints per mon
- · All in Premium
- · Dedicated account manager
- · Dedicated development time
- · Unlimited shipping carriers
Free
- · 10 returns per month
- · Auto labels: locker or courier pickup
- · Card refunds and COD refunds with IBAN
- · Dashboard, AWB scanner and buyer emails
- · Portal with your logo and colors
- · Return button in customer accounts
Starter
- · 50 returns per month
- · Branded buyer emails and email support
- · Custom portal texts, reasons and CSS
- · Everything in Free
- · Locker and pickup fees set separately
- · Refunds to Shopify store credit
Growth
- · 200 returns per month
- · Automatic store credit on submission
- · Bonus credit for choosing store credit
- · Custom email texts and subjects
- · Everything in Starter
- · Exchange filters from your store
Scale
- · 500 returns per month
- · Assisted onboarding and setup
- · Early access to new features
- · Emails from your own verified domain
- · Everything in Growth
- · More than 500? Ask for a quote
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureStill running returns through your inbox and a spreadsheet? Returbo moves the whole flow into a branded portal on your store, built for high-volume brands in the Nordics and EU. Customers register returns, exchanges and claims themselves, labels from PostNord, DHL and more are generated and tracked until the item is back on your shelf. Offer an exchange or store credit before the refund is issued.
ReturnLab gives your store a fully branded returns portal so buyers start returns themselves — no email back-and-forth. You manage every request from one dashboard: approve or reject items, auto-generate return shipping labels, and issue store credit or refunds in a few clicks. Set return windows, fees, and policies per store, keep buyers updated automatically, and see which products drive the most returns.
- Digital Return Form: Have your customer self-register their requests
- Return Shipping Slip: Autogenerates & sends the slips to your customers for you
- Email Notifications: Keep your customers in the loop throughout the process
- Attach Image & Comments: Make it mandatory or optional
- Branded buyer return portal — buyers self-serve, no manual emails
- One dashboard to approve, reject, and process returns per item
- Automatic return shipping labels (Sameday, FAN Courier, GLS)
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Returbo Returns & Exchanges |  ReturnLab |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Returbo Returns & Exchanges | ReturnLab |
|---|---|---|
| App Store rating | 5.0 ★ | Not published |
| App Store reviews | 97 | Not published |
| New reviews, 28 days | 5 | Not enough data |
| Reviewers a year or more in | 9% | Not enough data |
Pricing
| Measure | Returbo Returns & Exchanges | ReturnLab |
|---|---|---|
| Free plan | Not listed | Not listed |
| Lowest paid monthly plan | $89/month | $20/month(ahead) |
| Longest free trial | 30 days | 7 days |
| Plans listed | 4 | 4 |
Listing
| Measure | Returbo Returns & Exchanges | ReturnLab |
|---|---|---|
| Shopify category rank | #26(ahead) | #101 |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Jan 26, 2023 | Jul 22, 2026 |
| Languages | 1 | 2 |
| Developer | Returbo AB | AVA Design & Print S.R.L |
FAQ
Returbo Returns & Exchanges and ReturnLab: common questions
- Is Returbo Returns & Exchanges or ReturnLab cheaper?
- Paid plans start at $89/month for Returbo Returns & Exchanges and $20/month for ReturnLab. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Returbo Returns & Exchanges lists 7 the others don’t mention, such as Discount codes, Exchanges, Gift returns, Manual refunds. ReturnLab lists 2 the others don’t mention, such as Analytics, Customer blocklists. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 6, 2026 for Returbo Returns & Exchanges, Oct 13, 2026 for ReturnLab; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 6, 2026 for Returbo Returns & Exchanges, Oct 13, 2026 for ReturnLab. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.