Retrics ‑ AI Retention Engine vs SmartReturns
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 13, 2026 for Retrics, Oct 14, 2026 for SmartReturns.
The short answer
- On the Shopify App Store: Retrics 5.0 from 1 reviews and SmartReturns 5.0 from 1 reviews.
- Paid plans start at $149/month for Retrics and $9.90/month for SmartReturns.
- Retrics lists 26 features SmartReturns’s listing doesn’t mention, including Abandoned cart, Activity tracking, AI insights.
Head to head
Growth
- · Churn risk & reorder-date predictions
- · Customer 360 with next-order forecast
- · RFM, cohort & lifetime-value analytics
- · Ranked next-best retention actions
Scale
- · Everything in Growth
- · Klaviyo-shaped CSV export
- · Reorder & win-back audience builder
- · SMS-ready lists on reorder windows
Concierge
- · Everything in Scale
- · Loyalty, rewards & support insights
- · Meta audiences from retention segments
- · White-glove onboarding & support
Standard Plan
Luxury Plan
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureRetrics analyzes your Shopify orders, customers, and products to show who is likely to reorder, who is slipping away, and who is most valuable. It groups customers by buying behavior — reorder timing, lapse risk, second-order likelihood, and lifetime value — and explains the reason behind each group.
Protect your profits with SmartReturns. Our AI engine analyzes historical return behavior across the Shopify ecosystem to flag risky orders before they damage your store. Instantly identify customers with frequent cancellations. Automate risk tagging and make informed fulfillment decisions. Safeguard your store from return fraud and policy abuse with real-time insights and a global return database.
- Understands each customer’s reorder rhythm and next likely purchase.
- Identifies loyal customers and what they may need next.
- Scores lapse risk against each customer’s own buying cadence.
- Drafts personalized reorder, win-back, and cross-sell messages.
- Real-time Risk Engine: Automatic analysis of every new order.
- Cross-Store Insights: Detect bad actors based on global return history.
- Detailed Analytics: Monitor your return ratios and cancellation trends.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Retrics |  SmartReturns |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Retrics | SmartReturns |
|---|---|---|
| App Store rating | 5.0 ★ | 5.0 ★ |
| App Store reviews | 1 | 1 |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Retrics | SmartReturns |
|---|---|---|
| Free plan | Not listed | Not listed |
| Lowest paid monthly plan | $149/month | $9.90/month(ahead) |
| Longest free trial | 14 days | 60 days |
| Plans listed | 3 | 2 |
Listing
| Measure | Retrics | SmartReturns |
|---|---|---|
| Shopify category rank | #692 | #165(ahead) |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Jul 17, 2026 | May 12, 2026 |
| Languages | 1 | 1 |
| Developer | Retrics | DeLogics eCommerce |
FAQ
Retrics and SmartReturns: common questions
- Is Retrics or SmartReturns cheaper?
- Paid plans start at $149/month for Retrics and $9.90/month for SmartReturns. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- Which has better reviews, Retrics or SmartReturns?
- On the Shopify App Store: Retrics 5.0 from 1 reviews and SmartReturns 5.0 from 1 reviews.
- What features does each app list that the other doesn’t?
- Retrics lists 26 the others don’t mention, such as Abandoned cart, Activity tracking, AI insights, Analytics dashboard. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 13, 2026 for Retrics, Oct 14, 2026 for SmartReturns; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 13, 2026 for Retrics, Oct 14, 2026 for SmartReturns. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.