Retractly: EU Withdrawal vs Withdrawly: EU Form & Button
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 13, 2026 for Retractly, Nov 8, 2026 for Withdrawly.
The short answer
- On the Shopify App Store: Retractly 4.8 from 17 reviews and Withdrawly 4.8 from 6 reviews.
- Both list a free plan. Paid plans start at $7.99/month for Retractly and $9.99/month for Withdrawly.
- Retractly lists 7 features Withdrawly’s listing doesn’t mention, including Analytics, Automated approvals, Buttons.
Head to head
- France
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
- · Approve, reject, and refund withdrawals
- · Automatic customer emails
- · Automatic deadline & order validation
- · Partial withdrawal - select items
- · Storefront in 24 official EU languages
- · Unlimited withdrawals
Plus
- · Add your own withdrawal reasons
- · All Free features included
- · Analytics charts in the dashboard
- · Configurable withdrawal period & start
- · Custom button colours
- · Custom email sender name
Pro
- · All Plus features included
- · Automatic fraud warning
- · CSV export of all withdrawals
- · Create Shopify Returns automatically
- · Deadline calendar (monthly overview)
- · Priority support
Free
- · Automatic Notification Emails
- · Brand colours, logo & styling
- · Custom Sender Name & Reply-to Address
- · Customizable Withdrawal Form
- · Full Audit Log — Every Action Tracked
- · Translated in all EU languages
Advanced
- · Automatic order tagging
- · Custom copy & translations
- · Custom email templates & receipt
- · Customer confirmation copies
- · Full customisation
- · Partial-item withdrawals
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureFrom June 19, 2026, the withdrawal button is mandatory across the EU (Directive 2023/2673). Retractly sets it up automatically, no developer needed. Your customer submits a withdrawal in under 60 seconds, even without an account. Confirmation, approval, and rejection emails are sent automatically. Issue refunds with one click, inventory is restocked automatically.
Withdrawly adds a legally compliant EU withdrawal button and two-step form for Directive (EU) 2023/2673. Customers submit requests without logging in. Your team gets order matching, timestamped confirmation emails, status tracking, internal notes, and exportable records — all in one Shopify admin dashboard. No-code setup with built-in test mode. Built for EU cross-border stores, agencies, and custom storefronts.
- EU Directive 2023/2673 implemented in under 2 minutes
- Withdrawal in under 60 seconds, even for guest customers without an account
- One-click refund, inventory is automatically restocked
- Automatic emails for confirmation, approval, and rejection in every plan
- Legally compliant EU withdrawal button, footer link, or hosted form
- Two-step withdrawal flow - no customer login required
- Instant confirmation emails with timestamps and request details
- Automatic order matching by order number, email, and line items
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Retractly |  Withdrawly |
|---|---|---|
| Detected stores | Not published | 1 |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Health & Beauty |
| Top store countries | Not published | France |
Reviews
| Measure | Retractly | Withdrawly |
|---|---|---|
| App Store rating | 4.8 ★ | 4.8 ★ |
| App Store reviews | 17(ahead) | 6 |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Retractly | Withdrawly |
|---|---|---|
| Free plan | Yes | Yes |
| Lowest paid monthly plan | $7.99/month(ahead) | $9.99/month |
| Longest free trial | 14 days | Not listed |
| Plans listed | 3 | 2 |
Listing
| Measure | Retractly | Withdrawly |
|---|---|---|
| Shopify category rank | #32(ahead) | #36 |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | May 11, 2026 | May 29, 2026 |
| Languages | 4 | 1 |
| Developer | TG-AI Apps | BrandEcho |
FAQ
Retractly and Withdrawly: common questions
- Is Retractly or Withdrawly cheaper?
- Both list a free plan. Paid plans start at $7.99/month for Retractly and $9.99/month for Withdrawly. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- Which has better reviews, Retractly or Withdrawly?
- On the Shopify App Store: Retractly 4.8 from 17 reviews and Withdrawly 4.8 from 6 reviews.
- What features does each app list that the other doesn’t?
- Retractly lists 7 the others don’t mention, such as Analytics, Automated approvals, Buttons, Color and font. Withdrawly lists 3 the others don’t mention, such as Accessibility, Compliance reports, In-store returns. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 13, 2026 for Retractly, Nov 8, 2026 for Withdrawly; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 13, 2026 for Retractly, Nov 8, 2026 for Withdrawly. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.