Retractly: EU Withdrawal vs Widerrufly – EU Withdrawal
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 13, 2026.
The short answer
- Both list a free plan. Paid plans start at $7.99/month for Retractly and $9.99/month for Widerrufly.
- Widerrufly lists 7 features Retractly’s listing doesn’t mention, including Accessibility, Compliance reports, Custom code.
Head to head
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
- · Approve, reject, and refund withdrawals
- · Automatic customer emails
- · Automatic deadline & order validation
- · Partial withdrawal - select items
- · Storefront in 24 official EU languages
- · Unlimited withdrawals
Plus
- · Add your own withdrawal reasons
- · All Free features included
- · Analytics charts in the dashboard
- · Configurable withdrawal period & start
- · Custom button colours
- · Custom email sender name
Pro
- · All Plus features included
- · Automatic fraud warning
- · CSV export of all withdrawals
- · Create Shopify Returns automatically
- · Deadline calendar (monthly overview)
- · Priority support
Free
- · Dashboard and request management
- · Floating button and menu link
- · Standard app branding
- · Theme app extension button
- · Unlimited withdrawal requests
Essential
- · Custom SMTP sending
- · Custom form design controls
- · Default cancellation reasons
- · Editable customer email templates
- · Everything in Free
- · Hide app branding from form
Professional
- · Advance Integration (Coming soon)
- · Advanced email branding controls
- · Advanced legal and data controls
- · CSV and Excel export
- · Custom email logo and accent color
- · Everything in Essential
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureFrom June 19, 2026, the withdrawal button is mandatory across the EU (Directive 2023/2673). Retractly sets it up automatically, no developer needed. Your customer submits a withdrawal in under 60 seconds, even without an account. Confirmation, approval, and rejection emails are sent automatically. Issue refunds with one click, inventory is restocked automatically.
Since 19 June 2026, the withdrawal button is mandatory under EU Directive 2023/2673. Add the legally required EU withdrawal button and form directly to your Shopify store. Customers can submit withdrawal requests without logging in and receive an automatic confirmation email. Match requests to Shopify orders, track and manage them from your dashboard, and customise the button and form.
- EU Directive 2023/2673 implemented in under 2 minutes
- Withdrawal in under 60 seconds, even for guest customers without an account
- One-click refund, inventory is automatically restocked
- Automatic emails for confirmation, approval, and rejection in every plan
- Legally compliant withdrawal button & form aligned with EU Directive 2023/2673
- Two-step process, no forced login, seamless theme integration.
- Deadline checks & order matching for efficient workflows.
- Multilingual support for international EU shops.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Retractly |  Widerrufly |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Retractly | Widerrufly |
|---|---|---|
| App Store rating | 4.8 ★ | Not published |
| App Store reviews | 17 | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Retractly | Widerrufly |
|---|---|---|
| Free plan | Yes | Yes |
| Lowest paid monthly plan | $7.99/month(ahead) | $9.99/month |
| Longest free trial | 14 days | Not listed |
| Plans listed | 3 | 3 |
Listing
| Measure | Retractly | Widerrufly |
|---|---|---|
| Shopify category rank | #32 | #316 |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | May 11, 2026 | Sep 18, 2026 |
| Languages | 4 | 7 |
| Developer | TG-AI Apps | Webcube Technology |
FAQ
Retractly and Widerrufly: common questions
- Is Retractly or Widerrufly cheaper?
- Both list a free plan. Paid plans start at $7.99/month for Retractly and $9.99/month for Widerrufly. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Retractly lists 6 the others don’t mention, such as Automated approvals, Automated refunds, Custom policies, Policy management. Widerrufly lists 7 the others don’t mention, such as Accessibility, Compliance reports, Custom code, Custom CSS. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 13, 2026; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 13, 2026. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.