Retractly: EU Withdrawal vs Rightly ‑ EU Withdrawal Button
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 13, 2026 for Retractly, Oct 27, 2026 for Rightly.
The short answer
- On the Shopify App Store: Retractly 4.8 from 17 reviews and Rightly 5.0 from 2 reviews.
- Only Retractly lists a free plan.
- Rightly lists 8 features Retractly’s listing doesn’t mention, including Accessibility, Checkboxes, Compliance reports.
Head to head
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
- · Approve, reject, and refund withdrawals
- · Automatic customer emails
- · Automatic deadline & order validation
- · Partial withdrawal - select items
- · Storefront in 24 official EU languages
- · Unlimited withdrawals
Plus
- · Add your own withdrawal reasons
- · All Free features included
- · Analytics charts in the dashboard
- · Configurable withdrawal period & start
- · Custom button colours
- · Custom email sender name
Pro
- · All Plus features included
- · Automatic fraud warning
- · CSV export of all withdrawals
- · Create Shopify Returns automatically
- · Deadline calendar (monthly overview)
- · Priority support
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureFrom June 19, 2026, the withdrawal button is mandatory across the EU (Directive 2023/2673). Retractly sets it up automatically, no developer needed. Your customer submits a withdrawal in under 60 seconds, even without an account. Confirmation, approval, and rejection emails are sent automatically. Issue refunds with one click, inventory is restocked automatically.
As of June 19, 2026, EU Directive 2023/2673 is active. Stores selling to Europe without a dedicated withdrawal button risk compliance. Our app adds the required legal button and form in seconds, with zero coding. Perfect for EU laws of withdrawal and German Widerruf. Customers submit requests without logging in (ideal for guest checkout).
- EU Directive 2023/2673 implemented in under 2 minutes
- Withdrawal in under 60 seconds, even for guest customers without an account
- One-click refund, inventory is automatically restocked
- Automatic emails for confirmation, approval, and rejection in every plan
- Fully compliant EU 2023/2673 withdrawal button and form. Set up with no coding.
- Guests and accounts are covered. No customer login required to submit requests.
- Smart EU/EEA geo-gating. Only show the withdrawal form to all European shoppers.
- All 24 official EU languages. Auto-translated storefront form, zero manual work.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Retractly |  Rightly |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Retractly | Rightly |
|---|---|---|
| App Store rating | 4.8 ★ | 5.0 ★(ahead) |
| App Store reviews | 17(ahead) | 2 |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
FAQ
Retractly and Rightly: common questions
- Is Retractly or Rightly cheaper?
- Only Retractly lists a free plan. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- Which has better reviews, Retractly or Rightly?
- On the Shopify App Store: Retractly 4.8 from 17 reviews and Rightly 5.0 from 2 reviews.
- What features does each app list that the other doesn’t?
- Retractly lists 5 the others don’t mention, such as Automated approvals, Automated refunds, Custom policies, Return reasons. Rightly lists 8 the others don’t mention, such as Accessibility, Checkboxes, Compliance reports, Custom CSS. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 13, 2026 for Retractly, Oct 27, 2026 for Rightly; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 13, 2026 for Retractly, Oct 27, 2026 for Rightly. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.