Retentio vs ZEPIC: Email & WhatsApp Flows
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of May 21, 2026 for Retentio, Oct 13, 2026 for ZEPIC.
The short answer
- Only ZEPIC lists a free plan.
- ZEPIC lists 22 features Retentio’s listing doesn’t mention, including AI generation, APIs and webhooks, Back-in-stock emails.
Head to head
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free To Install
- · 100 Credits
- · Send upto 250 email
- · Smart Segmentation
- · Sync Shopify Data, customers and orders
- · Templates for Email
Growth
- · 500 Credits
- · All Free Features
- · Automated Flows
- · Campaign Reports
- · Website Tracking
Growth Plus
- · 2500 Credits
- · All Growth Features
- · Multi Channel Automated Flows
- · Team Inbox
- · Whatsapp Messages
- · Zenie AI
Growth Max
- · 5000 Credits
- · All AI Features
- · All Growth Plus Features
- · Custom Objects
- · Multiple Whatsapp Business Accounts
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureRetentio is a Customer Data Platform (CDP) that helps Shopify merchants understand customer behavior and drive retention. It automatically syncs your store data and provides a 360-degree customer view with purchase history, RFM analysis, and dynamic segmentation. Create targeted email and WhatsApp campaigns based on real customer data.
ZEPIC automates marketing for Shopify stores by unifying customer data from multiple sources. Merchants can create targeted campaigns using pre-built workflows for abandoned carts, orders, and wishlists. The platform analyzes customer behavior to suggest audience segments for campaigns. With ZEPIC, businesses can streamline marketing, sales, and support in one place, optimizing customer engagement and retention.
- Complete customer profiles with purchase history, RFM scores, and lifetime value
- Dynamic customer segments with visual filter builder (AND/OR logic)
- Email and WhatsApp campaigns with drag-and-drop editor and ready templates
- Abandoned checkout detection with web pixel and automated recovery campaigns
- Gain a comprehensive understanding of each customer's journey.
- Automate WhatsApp and email notifications and campaigns in minutes with Zenie AI
- Enable quick responses from a single, simplified inbox.
- Get a complete picture of every customer's journey in one place
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Retentio |  ZEPIC |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Retentio | ZEPIC |
|---|---|---|
| App Store rating | Not published | 4.2 ★ |
| App Store reviews | Not published | 2 |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
FAQ
Retentio and ZEPIC: common questions
- Is Retentio or ZEPIC cheaper?
- Only ZEPIC lists a free plan. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Retentio lists 1 the others don’t mention, such as Templates. ZEPIC lists 22 the others don’t mention, such as AI generation, APIs and webhooks, Back-in-stock emails, Bulk editing. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of May 21, 2026 for Retentio, Oct 13, 2026 for ZEPIC; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of May 21, 2026 for Retentio, Oct 13, 2026 for ZEPIC. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.