Respondize | AI Email Support vs Voria: AI‑Powered Helpdesk
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 13, 2026 for Respondize, Oct 14, 2026 for Voria.
The short answer
- On the Shopify App Store: Respondize 5.0 from 1 reviews and Voria 5.0 from 1 reviews.
- Both list a free plan. Paid plans start at $10.49/month for Respondize and $29/month for Voria.
- Respondize lists 8 features Voria’s listing doesn’t mention, including AI responses, Auto-reply, Escalation.
Head to head
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
- · 1 miembro del equipo
- · 150 créditos mensuales
- · Bandeja de entrada clasificada
- · Borradores generados con IA
- · Hasta 2 flujos de automatización
- · Hasta 5 plantillas personalizadas
Starter
- · 1 miembro del equipo
- · Bandeja de entrada clasificada
- · Borradores generados con IA
- · Contexto de pedidos y clientes
- · Créditos mensuales configurables
Advanced
- · Categorías, horarios y demoras
- · Escalado para revisión humana
- · Hasta 2 flujos de automatización
- · Hasta 5 plantillas personalizadas
- · Respuestas automáticas configurables
- · Todo lo incluido en Starter
Free
- · 250 AI Drafts / mo
- · 300 conversations / mo
- · Analytics & Reports
- · Email Channel
- · Labels
- · Macros
Basic
- · $0.02 per extra AI draft
- · $0.08 per extra conversation
- · 1,200 conversations / mo
- · 1,500 AI Drafts / mo
- · Everything in Free
Advanced
- · $0.02 per extra AI draft
- · $0.08 per extra conversation
- · 4,000 conversations / mo
- · 5,000 AI Drafts / mo
- · Everything in Basic
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureRespondize convierte los correos de soporte en tickets organizados y muestra el contexto del cliente y del pedido en cada conversación. La IA clasifica consultas y genera borradores basados en las políticas de tu tienda. Puedes elegir categorías, horarios y demoras para enviar respuestas automáticas. Los casos sensibles se escalan para revisión humana.
Voria is one inbox where every customer email arrives with their full order history already on screen. AI reads the message and drafts a reply based on what the customer wrote. You review, edit if needed, and send. Save replies you write often as macros, use labels to track what's open, and leave notes only your team sees.
- Mails con IA y respuestas automáticas opcionales según información de tu tienda
- Contexto de pedidos y clientes de Shopify dentro de cada respuesta
- Devoluciones, y creación de descuentos desde el mensaje de respuesta
- See Shopify order details directly inside every customer conversation.
- Save reply templates as macros to handle common questions faster.
- Leave internal notes on conversations so your team can collaborate.
- Track conversation volume and agent performance with built-in reports.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Respondize |  Voria |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Respondize | Voria |
|---|---|---|
| App Store rating | 5.0 ★ | 5.0 ★ |
| App Store reviews | 1 | 1 |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Respondize | Voria |
|---|---|---|
| Free plan | Yes | Yes |
| Lowest paid monthly plan | $10.49/month(ahead) | $29/month |
| Longest free trial | Not listed | Not listed |
| Plans listed | 3 | 3 |
Listing
| Measure | Respondize | Voria |
|---|---|---|
| Shopify category rank | #98(ahead) | #104 |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Feb 6, 2026 | May 11, 2026 |
| Languages | 2 | 1 |
| Developer | Respondize | Voria |
FAQ
Respondize and Voria: common questions
- Is Respondize or Voria cheaper?
- Both list a free plan. Paid plans start at $10.49/month for Respondize and $29/month for Voria. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- Which has better reviews, Respondize or Voria?
- On the Shopify App Store: Respondize 5.0 from 1 reviews and Voria 5.0 from 1 reviews.
- What features does each app list that the other doesn’t?
- Respondize lists 8 the others don’t mention, such as AI responses, Auto-reply, Escalation, FAQs. Voria lists 5 the others don’t mention, such as Analytics, Multi-store, Reports, Response templates. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 13, 2026 for Respondize, Oct 14, 2026 for Voria; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 13, 2026 for Respondize, Oct 14, 2026 for Voria. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.