Resolver Connect vs SupportPrep AI
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 13, 2026.
The short answer
- Paid plans start at $59/month for Resolver Connect and $29/month for SupportPrep AI.
- Resolver Connect lists 15 features SupportPrep AI’s listing doesn’t mention, including AI summaries, Analytics, Auto-assign.
Head to head
Solo
- · 1 store, 1 seat
- · 300 tickets/month
- · Auto-replies to tickets
- · Replies in any language, on brand
- · Syncs live order & tracking data
Team
- · 2,500 tickets/month
- · 3 stores, 3 team seats
- · Auto-replies to tickets
- · Replies in any language, on brand
- · Syncs live order & tracking data
Portifolio
- · 6,000 tickets/month
- · Auto-replies to tickets
- · Replies in any language, on brand
- · Syncs live order & tracking data
- · Unlimited stores, 10 seats
Starter
- · 300 tickets/month
- · Inbound webhook
- · Manual tickets
Growth
- · 1,500 tickets/month
- · Batch processing
- · Policy library
Pro
- · 8,000 tickets/month
- · Batch processing
- · Policy library
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureResolver connects your support inbox and your Shopify store, then handles the repetitive tickets for you. It reads each incoming email, identifies the customer and their order, and drafts an accurate reply the customer's own language. You review and approve each reply, or enable auto-send once you trust it. Replies come from your own address, so customers only ever see your brand. Built for lean teams.
`SupportPrep AI helps merchants prepare customer support replies from manual tickets and inbound webhooks. It matches messages to Shopify order context, applies store policies, flags identity or safety risks, and creates a draft for a human to review. The app does not automatically send replies, refund orders, cancel orders, or edit orders.`
- Drafts a reply to every support email, grounded in the real order details
- Auto-resolves common tickets: order status, tracking, returns and refunds
- Replies in the customer's own language, from your own support address
- Review and approve, or auto-send once you trust it: you stay in control
- Draft replies from tickets with order context
- Flag identity mismatch and safety risks
- Use store policies to guide support drafts
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Resolver Connect |  SupportPrep AI |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Resolver Connect | SupportPrep AI |
|---|---|---|
| App Store rating | Not published | Not published |
| App Store reviews | Not published | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Resolver Connect | SupportPrep AI |
|---|---|---|
| Free plan | Not listed | Not listed |
| Lowest paid monthly plan | $59/month | $29/month(ahead) |
| Longest free trial | 7 days | 3 days |
| Plans listed | 3 | 3 |
Listing
| Measure | Resolver Connect | SupportPrep AI |
|---|---|---|
| Shopify category rank | #148 | #68(ahead) |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Sep 2, 2026 | Jul 2, 2026 |
| Languages | 1 | 1 |
| Developer | Resolver.Chat | Phoenix White |
FAQ
Resolver Connect and SupportPrep AI: common questions
- Is Resolver Connect or SupportPrep AI cheaper?
- Paid plans start at $59/month for Resolver Connect and $29/month for SupportPrep AI. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Resolver Connect lists 15 the others don’t mention, such as AI summaries, Analytics, Auto-assign, Auto-reply. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 13, 2026; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 13, 2026. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.