ReplyPilot vs ShopPilot ‑ AI Chat & Support
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 14, 2026 for ReplyPilot, Oct 13, 2026 for ShopPilot.
The short answer
- Only ShopPilot lists a free plan. Paid plans start at $19/month for ReplyPilot and $29/month for ShopPilot.
- ReplyPilot lists 4 features ShopPilot’s listing doesn’t mention, including Chat window, Color and font, Multi-language.
Head to head
Starter
- · 14-day free trial
- · 500 conversations / month
- · AI included, no add-on
Growth
- · 14-day free trial
- · 2,000 conversations / month
- · AI included, no add-on
Pro
- · 14-day free trial
- · 8,000 conversations / month
- · AI included, no add-on
STARTER
- · 100 AI chats per month
- · Basic support
- · Core functionality
PRO
- · $5 per 100 extra chats
- · 2,000 AI chats per month
- · Advanced features
- · Priority support
- · Usage-based billing
ELITE
- · Custom integrations
- · Dedicated support
- · Priority processing
- · Unlimited AI chats
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureReplyPilot is an AI shopping assistant that answers your shoppers' questions about your products, shipping, returns, and policies — using only your store's own data. It reads your products, shop policies, reviews, a FAQ you write, and documents you upload, then replies in a storefront chat bubble in the shopper's own language.
ShopPilot AI is an AI-powered support agent that reads your store's order, shipping, return, and cancellation policies — then answers customer questions instantly using that exact information. No generic replies, no wrong answers. Customers can also look up their orders by order ID or email to get real-time order status, shipping updates, and delivery details — without contacting your team. Works out of the box.
- Answers product, shipping, and returns questions from your own store data
- Replies in each shopper's own language, with no extra setup
- Grounded in your store — says "I don't know" instead of making things up
- AI chatbot for instant customer support
- Answers order, shipping, returns, and policy queries
- Automates repetitive questions to reduce support workload
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  ReplyPilot |  ShopPilot |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | ReplyPilot | ShopPilot |
|---|---|---|
| App Store rating | Not published | Not published |
| App Store reviews | Not published | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | ReplyPilot | ShopPilot |
|---|---|---|
| Free plan | Not listed | Yes |
| Lowest paid monthly plan | $19/month(ahead) | $29/month |
| Longest free trial | 14 days | Not listed |
| Plans listed | 3 | 3 |
Listing
| Measure | ReplyPilot | ShopPilot |
|---|---|---|
| Shopify category rank | #953 | #891(ahead) |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Jul 2, 2026 | Jun 9, 2026 |
| Languages | 2 | 1 |
| Developer | Ethereal Voyager | ShopPilot AI |
FAQ
ReplyPilot and ShopPilot: common questions
- Is ReplyPilot or ShopPilot cheaper?
- Only ShopPilot lists a free plan. Paid plans start at $19/month for ReplyPilot and $29/month for ShopPilot. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- ReplyPilot lists 4 the others don’t mention, such as Chat window, Color and font, Multi-language, Product recommendations. ShopPilot lists 1 the others don’t mention, such as Order updates. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 14, 2026 for ReplyPilot, Oct 13, 2026 for ShopPilot; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 14, 2026 for ReplyPilot, Oct 13, 2026 for ShopPilot. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.