ReplyFront AI Chat & Helpdesk vs ZYBR: AI Helpdesk & Returns
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 14, 2026 for ReplyFront AI Chat & Helpdesk, Oct 16, 2026 for ZYBR.
The short answer
- Only ReplyFront AI Chat & Helpdesk lists a free plan.
- ReplyFront AI Chat & Helpdesk lists 24 features ZYBR’s listing doesn’t mention, including Agent analytics, Agent avatar, AI chatbots.
Head to head
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free Plan
- · 1 team seat
- · 1,000 conversations / month
- · 10 knowledge base entries
- · 200 AI replies / month
- · Web chat widget
Starter Plan
- · 1 team seat
- · 1,000 AI replies / month
- · 1,500 conversations / month
- · 20 knowledge base entries
- · Customizable chat widget
- · Email support
Pro Plan
- · 10 team seats
- · 100 knowledge base entries
- · 15,000 AI replies / month
- · 20,000 conversations / month
- · AI Vision
- · Broadcasts and campaigns
Scale Plan
- · 1,000 knowledge base entries
- · 100,000 conversations / month
- · 50,000 AI replies / month
- · AI Vision
- · Broadcasts and campaigns
- · Messenger, Instagram, WhatsApp
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureReplyFront helps Shopify merchants manage customer conversations from one place. The app combines AI chat, live chat, and a helpdesk inbox so stores can answer questions faster and reduce manual support work. Merchants can use ReplyFront to respond to product questions, order questions, FAQs, and common support requests. When the AI cannot handle a conversation, the customer can be passed to a human team member.
Wo bleibt meine Bestellung? Wie schicke ich etwas zurück? ZYBR beantwortet solche Kundenanfragen mit den echten Bestell-, Versand- und Produktdaten aus deinem Shop und liest Fotos, PDFs und Sprachnachrichten mit. E-Mail, WhatsApp, Instagram und Facebook laufen in einem Helpdesk zusammen. Je Thema bestimmst du, was automatisch rausgeht. Im Retourenportal melden Kunden Retouren selbst an und bekommen ihr DHL-Etikett.
- AI chat replies to common customer questions automatically.
- Live chat inbox lets your team take over conversations.
- Order, product, shipping and return questions can be handled faster.
- Custom chat widget can match your store branding.
- Automatisierte & individuelle Beantwortung wiederkehrender Kundenanfragen mit KI
- Automatische Kategorisierung & Priorisierung durch intelligentes KI-Ticketsystem
- Smarte Darstellung von Kunden-, Bestell-, Versanddaten uvm. direkt im Ticket
- Auswertungen zu Kundenanfragen, Themenhäufigkeiten und Service-Mustern
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  ReplyFront AI Chat & Helpdesk |  ZYBR |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | ReplyFront AI Chat & Helpdesk | ZYBR |
|---|---|---|
| App Store rating | Not published | 5.0 ★ |
| App Store reviews | Not published | 10 |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | ReplyFront AI Chat & Helpdesk | ZYBR |
|---|---|---|
| Free plan | Yes | Not listed |
| Lowest paid monthly plan | $9/month | No monthly plan listed |
| Longest free trial | 7 days | Not listed |
| Plans listed | 4 | Not published |
Listing
| Measure | ReplyFront AI Chat & Helpdesk | ZYBR |
|---|---|---|
| Shopify category rank | #753 | #28 |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | May 22, 2026 | Mar 13, 2026 |
| Languages | 1 | 2 |
| Developer | ASYMAX | AI-Com Innovations GmbH |
FAQ
ReplyFront AI Chat & Helpdesk and ZYBR: common questions
- Is ReplyFront AI Chat & Helpdesk or ZYBR cheaper?
- Only ReplyFront AI Chat & Helpdesk lists a free plan. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- ReplyFront AI Chat & Helpdesk lists 24 the others don’t mention, such as Agent analytics, Agent avatar, AI chatbots, AI summaries. ZYBR lists 10 the others don’t mention, such as Contact form, Email, FAQs, Help center. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 14, 2026 for ReplyFront AI Chat & Helpdesk, Oct 16, 2026 for ZYBR; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 14, 2026 for ReplyFront AI Chat & Helpdesk, Oct 16, 2026 for ZYBR. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.