ReplyFront AI Chat & Helpdesk vs Shopify Inbox
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 14, 2026 for ReplyFront AI Chat & Helpdesk, Nov 9, 2026 for Shopify Inbox.
The short answer
- Only ReplyFront AI Chat & Helpdesk lists a free plan.
- ReplyFront AI Chat & Helpdesk lists 24 features Shopify Inbox’s listing doesn’t mention, including Agent analytics, AI chatbots, AI responses.
Head to head
- United States
- United Kingdom
- Canada
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free Plan
- · 1 team seat
- · 1,000 conversations / month
- · 10 knowledge base entries
- · 200 AI replies / month
- · Web chat widget
Starter Plan
- · 1 team seat
- · 1,000 AI replies / month
- · 1,500 conversations / month
- · 20 knowledge base entries
- · Customizable chat widget
- · Email support
Pro Plan
- · 10 team seats
- · 100 knowledge base entries
- · 15,000 AI replies / month
- · 20,000 conversations / month
- · AI Vision
- · Broadcasts and campaigns
Scale Plan
- · 1,000 knowledge base entries
- · 100,000 conversations / month
- · 50,000 AI replies / month
- · AI Vision
- · Broadcasts and campaigns
- · Messenger, Instagram, WhatsApp
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureReplyFront helps Shopify merchants manage customer conversations from one place. The app combines AI chat, live chat, and a helpdesk inbox so stores can answer questions faster and reduce manual support work. Merchants can use ReplyFront to respond to product questions, order questions, FAQs, and common support requests. When the AI cannot handle a conversation, the customer can be passed to a human team member.
Inbox puts an AI-powered sales associate on your storefront. Buyers can ask questions and get help finding the right products from your catalog. When buyers sign in with Shop, your Inbox agent can personalize replies using their preferences and purchase history from across Shopify. Run Inbox with or without the agent.
- AI chat replies to common customer questions automatically.
- Live chat inbox lets your team take over conversations.
- Order, product, shipping and return questions can be handled faster.
- Custom chat widget can match your store branding.
- Add chat to your store with a seamless workflow in Shopify.
- Manage conversations from online store chat and Shop app.
- Quickly understand who customers are with profile and cart details.
- Send product recommendations, photos, and discounts without leaving the chat.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  ReplyFront AI Chat & Helpdesk |  Shopify Inbox |
|---|---|---|
| Detected stores | Not published | 241,662 |
| Net store change, 28 days | 0 | +4,060 |
| Stores added, 28 days | Not enough data | 5,428 |
| Big-brand share | Not enough data | 6% |
| Top store categories | Not published | Apparel & Accessories, Home & Garden, Health & Beauty |
| Top store countries | Not published | United States, United Kingdom, Canada |
Reviews
| Measure | ReplyFront AI Chat & Helpdesk | Shopify Inbox |
|---|---|---|
| App Store rating | Not published | 4.5 ★ |
| App Store reviews | Not published | 5,819 |
| New reviews, 28 days | Not enough data | 9 |
| Reviewers a year or more in | Not enough data | 50% |
Pricing
| Measure | ReplyFront AI Chat & Helpdesk | Shopify Inbox |
|---|---|---|
| Free plan | Yes | Not listed |
| Lowest paid monthly plan | $9/month | No monthly plan listed |
| Longest free trial | 7 days | Not listed |
| Plans listed | 4 | Not published |
Listing
| Measure | ReplyFront AI Chat & Helpdesk | Shopify Inbox |
|---|---|---|
| Shopify category rank | #753 | #2(ahead) |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | May 22, 2026 | Aug 14, 2019 |
| Languages | 1 | 20 |
| Developer | ASYMAX | Shopify |
FAQ
ReplyFront AI Chat & Helpdesk and Shopify Inbox: common questions
- Is ReplyFront AI Chat & Helpdesk or Shopify Inbox cheaper?
- Only ReplyFront AI Chat & Helpdesk lists a free plan. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- ReplyFront AI Chat & Helpdesk lists 24 the others don’t mention, such as Agent analytics, AI chatbots, AI responses, AI summaries. Shopify Inbox lists 2 the others don’t mention, such as Customer insights, File upload. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 14, 2026 for ReplyFront AI Chat & Helpdesk, Nov 9, 2026 for Shopify Inbox; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 14, 2026 for ReplyFront AI Chat & Helpdesk, Nov 9, 2026 for Shopify Inbox. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.