Replyco ‑ eCommerce Helpdesk vs Respondize | AI Email Support
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 13, 2026.
The short answer
- On the Shopify App Store: Replyco 4.3 from 12 reviews and Respondize 5.0 from 1 reviews.
- Only Respondize lists a free plan. Paid plans start at $45/month for Replyco and $10.49/month for Respondize.
- Replyco lists 10 features Respondize’s listing doesn’t mention, including AI summaries, Analytics, Auto-assign.
Head to head
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
L
- · +More
- · Industry-leading helpdesk
- · The price is specified per user
- · Unlimited integrations
- · Unlimited tickets messages
- · Users: 8-15
M
- · +More
- · Industry-leading helpdesk
- · The price is specified per user
- · Unlimited integrations
- · Unlimited tickets messages
- · Users: 4-7
S
- · +More
- · Industry-leading helpdesk
- · The price is specified per user
- · Unlimited integrations
- · Unlimited tickets messages
- · Users: 1-3
Free
- · 1 miembro del equipo
- · 150 créditos mensuales
- · Bandeja de entrada clasificada
- · Borradores generados con IA
- · Hasta 2 flujos de automatización
- · Hasta 5 plantillas personalizadas
Starter
- · 1 miembro del equipo
- · Bandeja de entrada clasificada
- · Borradores generados con IA
- · Contexto de pedidos y clientes
- · Créditos mensuales configurables
Advanced
- · Categorías, horarios y demoras
- · Escalado para revisión humana
- · Hasta 2 flujos de automatización
- · Hasta 5 plantillas personalizadas
- · Respuestas automáticas configurables
- · Todo lo incluido en Starter
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureWith Replyco, you can easily manage all your customer questions, from all selling and social media channels, in one intuitive inbox. What's more - all conversations come with a 360-degree customer view including order details and previous purchase history, making a job of responding to them much easier and hassle-free.
Respondize convierte los correos de soporte en tickets organizados y muestra el contexto del cliente y del pedido en cada conversación. La IA clasifica consultas y genera borradores basados en las políticas de tu tienda. Puedes elegir categorías, horarios y demoras para enviar respuestas automáticas. Los casos sensibles se escalan para revisión humana.
- Connect to all major selling channels and social media platforms.
- View and reply to all messages from one place.
- Access important customer and order data when viewing a message.
- Automate message management with auto-assign, auto-responders and more.
- Mails con IA y respuestas automáticas opcionales según información de tu tienda
- Contexto de pedidos y clientes de Shopify dentro de cada respuesta
- Devoluciones, y creación de descuentos desde el mensaje de respuesta
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Replyco |  Respondize |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Replyco | Respondize |
|---|---|---|
| App Store rating | 4.3 ★ | 5.0 ★(ahead) |
| App Store reviews | 12(ahead) | 1 |
| New reviews, 28 days | 0 | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Replyco | Respondize |
|---|---|---|
| Free plan | Not listed | Yes |
| Lowest paid monthly plan | $45/month | $10.49/month(ahead) |
| Longest free trial | 7 days | Not listed |
| Plans listed | 3 | 3 |
Listing
| Measure | Replyco | Respondize |
|---|---|---|
| Shopify category rank | #87(ahead) | #98 |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Oct 11, 2022 | Feb 6, 2026 |
| Languages | 1 | 2 |
| Developer | Replyco - eCommerce Helpdesk | Respondize |
FAQ
Replyco and Respondize: common questions
- Is Replyco or Respondize cheaper?
- Only Respondize lists a free plan. Paid plans start at $45/month for Replyco and $10.49/month for Respondize. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- Which has better reviews, Replyco or Respondize?
- On the Shopify App Store: Replyco 4.3 from 12 reviews and Respondize 5.0 from 1 reviews.
- What features does each app list that the other doesn’t?
- Replyco lists 10 the others don’t mention, such as AI summaries, Analytics, Auto-assign, Contact form. Respondize lists 3 the others don’t mention, such as AI responses, FAQs, Spam detection. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 13, 2026; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 13, 2026. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.