Repli Desk vs ReplyDesk: AI Helpdesk
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 13, 2026.
The short answer
- Both list a free plan. Paid plans start at $40/month for Repli Desk and $39/month for ReplyDesk.
- Repli Desk lists 18 features ReplyDesk’s listing doesn’t mention, including Automated workflows, Chatbot, Contact form.
Head to head
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free Trial
- · Email inbox
- · Facebook messenger and comments
- · Instagram direct messages and comments
- · Live Chat Widget
- · Shopify Order Data in Inbox
- · Support Tickets Analytics
Basic Plan
- · Email inbox
- · Facebook messenger and comments
- · Instagram direct messages and comments
- · Live Chat Widget
- · Shopify Order Data in Inbox
- · Unlimited Shopify Stores
Growth Plan
- · Email inbox
- · Facebook messenger and comments
- · Instagram direct messages and comments
- · Live Chat Widget
- · Shopify Order Data in Inbox
- · Unlimited Shopify Stores
Pro Plan
- · Email inbox
- · Facebook messenger and comments
- · Instagram direct messages and comments
- · Live Chat Widget
- · Shopify Order Data in Inbox
- · Unlimited Shopify Stores
Essential - FREE
- · 1 Agent slot
- · 2 selling channel integrations
- · Basic helpdesk features
- · Unlimited tickets
Professional
- · 1 Agent (pay per slot)
- · All helpdesk features + AI
- · Unlimited selling channel integrations
- · Unlimited tickets
Growth
- · 15 Agent slots
- · All helpdesk features + AI
- · Unlimited selling channel integrations
- · Unlimited tickets
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureRepli Desk is your advanced helpdesk solution, designed to streamline customer support. Manage email, Facebook, Instagram messages (including comments), and live chat from one dashboard. Key features include: - Ticket management - Automations - Reporting (tickets, response times, CSAT, and more) - Ticket tagging - Templated responses - Chat widget Simplify support with Repli Desk today!
Make eCommerce support easier with ReplyDesk's AI multichannel helpdesk! Bring together conversations from 10+ world's leading selling channels (Amazon, eBay, Walmart, Etsy, Shopify, Facebook, TikTok and more) in one simple inbox. Use AI to auto-reply, translate, summarize tickets, fix grammar, and create custom responses. Get order details instantly.
- Ticket management
- Automations
- Reporting (tickets, response times, CSAT, and more)
- Chat Widget
- AI Powered - built in GPT features to compose emails and reply to messages quick
- Multichannel - we support 12+ integrations for every major marketplaces.
- Onboard your team - with notes, mentions and statistics streamline your support.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Repli Desk |  ReplyDesk |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Repli Desk | ReplyDesk |
|---|---|---|
| App Store rating | Not published | Not published |
| App Store reviews | Not published | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Repli Desk | ReplyDesk |
|---|---|---|
| Free plan | Yes | Yes |
| Lowest paid monthly plan | $40/month | $39/month(ahead) |
| Longest free trial | Not listed | Not listed |
| Plans listed | 4 | 3 |
Listing
| Measure | Repli Desk | ReplyDesk |
|---|---|---|
| Shopify category rank | Not enough data | #115 |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Mar 10, 2025 | Apr 9, 2024 |
| Languages | 1 | 1 |
| Developer | Repli Ai | ReplyDesk |
FAQ
Repli Desk and ReplyDesk: common questions
- Is Repli Desk or ReplyDesk cheaper?
- Both list a free plan. Paid plans start at $40/month for Repli Desk and $39/month for ReplyDesk. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Repli Desk lists 18 the others don’t mention, such as Automated workflows, Chatbot, Contact form, Conversion tracking. ReplyDesk lists 5 the others don’t mention, such as AI responses, AI summaries, Escalation, Multi-language. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 13, 2026; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 13, 2026. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.