Repli Desk vs Replori: AI Customer Support
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 13, 2026 for Repli Desk, Oct 14, 2026 for Replori.
The short answer
- Only Repli Desk lists a free plan. Paid plans start at $40/month for Repli Desk and $14/month for Replori.
- Repli Desk lists 23 features Replori’s listing doesn’t mention, including Automated workflows, Contact form, Conversion tracking.
Head to head
Free Trial
- · Email inbox
- · Facebook messenger and comments
- · Instagram direct messages and comments
- · Live Chat Widget
- · Shopify Order Data in Inbox
- · Support Tickets Analytics
Basic Plan
- · Email inbox
- · Facebook messenger and comments
- · Instagram direct messages and comments
- · Live Chat Widget
- · Shopify Order Data in Inbox
- · Unlimited Shopify Stores
Growth Plan
- · Email inbox
- · Facebook messenger and comments
- · Instagram direct messages and comments
- · Live Chat Widget
- · Shopify Order Data in Inbox
- · Unlimited Shopify Stores
Pro Plan
- · Email inbox
- · Facebook messenger and comments
- · Instagram direct messages and comments
- · Live Chat Widget
- · Shopify Order Data in Inbox
- · Unlimited Shopify Stores
Starter
- · 150 AI support tickets
- · 50 image analyses
- · AI Suggested Replies
- · Confidence-Based Auto-Send
- · Live Chat
- · Reports Dashboard
Growth
- · 200 image analyses
- · 400 AI support tickets
- · Advanced Automation Workflows
- · Everything in Starter Plan
- · Remove Branding
- · Weekly AI Action Plan
Pro
- · 500 image analyses
- · 900 AI support tickets
- · Advanced Reporting Exports
- · Everything in Growth Plan
- · Priority Support
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureRepli Desk is your advanced helpdesk solution, designed to streamline customer support. Manage email, Facebook, Instagram messages (including comments), and live chat from one dashboard. Key features include: - Ticket management - Automations - Reporting (tickets, response times, CSAT, and more) - Ticket tagging - Templated responses - Chat widget Simplify support with Repli Desk today!
Replori is an AI chat widget that automatically answers customer questions about products, orders, shipping, and store policies. It syncs your Shopify catalog, analyzes product images, and learns from past support tickets to refine responses over time.
- Ticket management
- Automations
- Reporting (tickets, response times, CSAT, and more)
- Chat Widget
- AI chat trained on your product catalog, policies, and past support tickets
- Real-time order tracking and status lookup inside chat
- AI analyzes product images for smarter answers and recommendations
- Auto-escalate low-confidence conversations to human support
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Repli Desk |  Replori |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Repli Desk | Replori |
|---|---|---|
| App Store rating | Not published | Not published |
| App Store reviews | Not published | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Repli Desk | Replori |
|---|---|---|
| Free plan | Yes | Not listed |
| Lowest paid monthly plan | $40/month | $14/month(ahead) |
| Longest free trial | Not listed | 7 days |
| Plans listed | 4 | 3 |
Listing
| Measure | Repli Desk | Replori |
|---|---|---|
| Shopify category rank | Not enough data | #214 |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Mar 10, 2025 | May 6, 2026 |
| Languages | 1 | 2 |
| Developer | Repli Ai | apex |
FAQ
Repli Desk and Replori: common questions
- Is Repli Desk or Replori cheaper?
- Only Repli Desk lists a free plan. Paid plans start at $40/month for Repli Desk and $14/month for Replori. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Repli Desk lists 23 the others don’t mention, such as Automated workflows, Contact form, Conversion tracking, Custom discount codes. Replori lists 4 the others don’t mention, such as AI responses, AI summaries, Escalation, Multi-language. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 13, 2026 for Repli Desk, Oct 14, 2026 for Replori; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 13, 2026 for Repli Desk, Oct 14, 2026 for Replori. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.