Repli AI vs WeReply.io
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 29, 2026 for Repli AI, Jul 21, 2026 for WeReply.io.
The short answer
- Repli AI lists 16 features WeReply.io’s listing doesn’t mention, including AI responses, AI summaries, Analytics.
Head to head
Starter
Growth
Starter + AI Start
Scale
Growth + AI Growth
Pro
Scale + AI Scale
Pro + AI Pro
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureRepli AI is your advanced AI helpdesk solution, designed to streamline customer support. Manage email, Facebook, Instagram messages (including comments), and live chat from one dashboard. The app includes AI Co Pilot, ticket management, automations, and comprehensive reporting features (tickets, response times, CSAT, and more). Additional capabilities include ticket tagging, templated responses, and a chat widget.
WeReply is AI-powered customer support built for e-commerce. It unifies email, live chat, WhatsApp, Instagram and Facebook in one inbox and uses AI to answer repetitive questions - order status, returns, shipping and FAQs - in your brand voice, around the clock. Order and tracking details appear inside every conversation, so your team replies faster without switching tabs.
- AI-Powered Response Generation with Brand Customisation
- Ticket management
- Automations
- Reporting (tickets, response times, CSAT, and more
- Manage emails, orders, and tickets in one platform for improved efficiency.
- Save time with pre-set responses to handle common customer inquiries quickly.
- Access detailed order information and tracking pages directly from the app.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Repli AI |  WeReply.io |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Repli AI | WeReply.io |
|---|---|---|
| App Store rating | Not published | Not published |
| App Store reviews | Not published | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Repli AI | WeReply.io |
|---|---|---|
| Free plan | Not listed | Not listed |
| Lowest paid monthly plan | $49/month | No monthly plan listed |
| Longest free trial | Not listed | Not listed |
| Plans listed | 8 | Not published |
Listing
| Measure | Repli AI | WeReply.io |
|---|---|---|
| Shopify category rank | #98 | #87(ahead) |
| Shopify App Charts | #13 on Pricing moves in Helpdesk | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Jun 10, 2026 | Jul 2, 2025 |
| Languages | 1 | 2 |
| Developer | Repli Ai | Omniscale BV |
FAQ
Repli AI and WeReply.io: common questions
- What features does each app list that the other doesn’t?
- Repli AI lists 16 the others don’t mention, such as AI responses, AI summaries, Analytics, Auto-assign. WeReply.io lists 1 the others don’t mention, such as Live chat. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 29, 2026 for Repli AI, Jul 21, 2026 for WeReply.io; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 29, 2026 for Repli AI, Jul 21, 2026 for WeReply.io. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.