Repli AI vs ReplyDesk: AI Helpdesk
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 29, 2026 for Repli AI, Oct 13, 2026 for ReplyDesk.
The short answer
- Only ReplyDesk lists a free plan. Paid plans start at $49/month for Repli AI and $39/month for ReplyDesk.
- ReplyDesk lists 5 features Repli AI’s listing doesn’t mention, including Escalation, Live chat, Multi-language.
Head to head
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Starter
Growth
Starter + AI Start
Scale
Growth + AI Growth
Pro
Scale + AI Scale
Pro + AI Pro
Essential - FREE
- · 1 Agent slot
- · 2 selling channel integrations
- · Basic helpdesk features
- · Unlimited tickets
Professional
- · 1 Agent (pay per slot)
- · All helpdesk features + AI
- · Unlimited selling channel integrations
- · Unlimited tickets
Growth
- · 15 Agent slots
- · All helpdesk features + AI
- · Unlimited selling channel integrations
- · Unlimited tickets
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureRepli AI is your advanced AI helpdesk solution, designed to streamline customer support. Manage email, Facebook, Instagram messages (including comments), and live chat from one dashboard. The app includes AI Co Pilot, ticket management, automations, and comprehensive reporting features (tickets, response times, CSAT, and more). Additional capabilities include ticket tagging, templated responses, and a chat widget.
Make eCommerce support easier with ReplyDesk's AI multichannel helpdesk! Bring together conversations from 10+ world's leading selling channels (Amazon, eBay, Walmart, Etsy, Shopify, Facebook, TikTok and more) in one simple inbox. Use AI to auto-reply, translate, summarize tickets, fix grammar, and create custom responses. Get order details instantly.
- AI-Powered Response Generation with Brand Customisation
- Ticket management
- Automations
- Reporting (tickets, response times, CSAT, and more
- AI Powered - built in GPT features to compose emails and reply to messages quick
- Multichannel - we support 12+ integrations for every major marketplaces.
- Onboard your team - with notes, mentions and statistics streamline your support.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Repli AI |  ReplyDesk |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Repli AI | ReplyDesk |
|---|---|---|
| App Store rating | Not published | Not published |
| App Store reviews | Not published | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
FAQ
Repli AI and ReplyDesk: common questions
- Is Repli AI or ReplyDesk cheaper?
- Only ReplyDesk lists a free plan. Paid plans start at $49/month for Repli AI and $39/month for ReplyDesk. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Repli AI lists 3 the others don’t mention, such as Chatbot, FAQs, Help center. ReplyDesk lists 5 the others don’t mention, such as Escalation, Live chat, Multi-language, Multi-store. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 29, 2026 for Repli AI, Oct 13, 2026 for ReplyDesk; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 29, 2026 for Repli AI, Oct 13, 2026 for ReplyDesk. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.