RepairTracker: Repair Tickets vs Resolver Connect
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 29, 2026 for RepairTracker, Oct 13, 2026 for Resolver Connect.
The short answer
- Only RepairTracker lists a free plan. Paid plans start at $29/month for RepairTracker and $59/month for Resolver Connect.
- Resolver Connect lists 10 features RepairTracker’s listing doesn’t mention, including AI responses, AI summaries, Auto-assign.
Head to head
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
- · Automatic customer status emails
- · Custom statuses and workflow
- · Printable repair orders
- · Repair photos, parts, and labor
- · Status lookup on your storefront
- · Technician assignment and workload
Pro
- · Draft order invoices
- · Estimates customers approve online
- · Everything in Free + unlimited tickets
- · Online repair request form
- · POS intake, deposits, and payments
- · Parts linked to your Shopify products
Solo
- · 1 store, 1 seat
- · 300 tickets/month
- · Auto-replies to tickets
- · Replies in any language, on brand
- · Syncs live order & tracking data
Team
- · 2,500 tickets/month
- · 3 stores, 3 team seats
- · Auto-replies to tickets
- · Replies in any language, on brand
- · Syncs live order & tracking data
Portifolio
- · 6,000 tickets/month
- · Auto-replies to tickets
- · Replies in any language, on brand
- · Syncs live order & tracking data
- · Unlimited stores, 10 seats
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureStop tracking repairs on paper and spreadsheets. RepairTracker puts every job in your Shopify admin: check items in at the counter, at your POS, or through a form on your store. Customers approve estimates online, get email updates, and check status on your own site. Technicians sign in with a PIN at the bench.
Resolver connects your support inbox and your Shopify store, then handles the repetitive tickets for you. It reads each incoming email, identifies the customer and their order, and drafts an accurate reply the customer's own language. You review and approve each reply, or enable auto-send once you trust it. Replies come from your own address, so customers only ever see your brand. Built for lean teams.
- Customer-facing portal for status lookup and new repair submissions.
- Configurable status workflow with customer emails on every stage.
- Parts tracking that optionally syncs stock levels with Shopify inventory.
- Attach intake and post-repair photos to document every repair.
- Drafts a reply to every support email, grounded in the real order details
- Auto-resolves common tickets: order status, tracking, returns and refunds
- Replies in the customer's own language, from your own support address
- Review and approve, or auto-send once you trust it: you stay in control
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  RepairTracker |  Resolver Connect |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | RepairTracker | Resolver Connect |
|---|---|---|
| App Store rating | 5.0 ★ | Not published |
| App Store reviews | 3 | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | RepairTracker | Resolver Connect |
|---|---|---|
| Free plan | Yes | Not listed |
| Lowest paid monthly plan | $29/month(ahead) | $59/month |
| Longest free trial | 12 days | 7 days |
| Plans listed | 2 | 3 |
Listing
| Measure | RepairTracker | Resolver Connect |
|---|---|---|
| Shopify category rank | #24 | #146 |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | May 20, 2026 | Sep 2, 2026 |
| Languages | 8 | 1 |
| Developer | Takame Studio, LLC | Resolver.Chat |
FAQ
RepairTracker and Resolver Connect: common questions
- Is RepairTracker or Resolver Connect cheaper?
- Only RepairTracker lists a free plan. Paid plans start at $29/month for RepairTracker and $59/month for Resolver Connect. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- RepairTracker lists 3 the others don’t mention, such as Contact form, Customer notifications, Self-service. Resolver Connect lists 10 the others don’t mention, such as AI responses, AI summaries, Auto-assign, Auto-reply. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 29, 2026 for RepairTracker, Oct 13, 2026 for Resolver Connect; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 29, 2026 for RepairTracker, Oct 13, 2026 for Resolver Connect. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.