RepairDesk vs ReplyDesk: AI Helpdesk
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 2, 2026 for RepairDesk, Oct 13, 2026 for ReplyDesk.
The short answer
- Only ReplyDesk lists a free plan. Paid plans start at $19/month for RepairDesk and $39/month for ReplyDesk.
- ReplyDesk lists 20 features RepairDesk’s listing doesn’t mention, including AI responses, AI summaries, Analytics.
Head to head
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Starter
- · 1 technician
- · Customer tracking portal
- · Email notifications
- · PDF receipts & quotes
- · Photo documentation
- · Quote management
Professional
- · Email and up to 500 SMS per month
- · Parts tracking
- · Priority written support
- · Reporting & analytics
- · Unlimited active tickets
- · Unlimited technicians
Business
- · API access
- · Customer intake form
- · Everything in Professional
- · Top-priority written support
- · Warranty tracking
Essential - FREE
- · 1 Agent slot
- · 2 selling channel integrations
- · Basic helpdesk features
- · Unlimited tickets
Professional
- · 1 Agent (pay per slot)
- · All helpdesk features + AI
- · Unlimited selling channel integrations
- · Unlimited tickets
Growth
- · 15 Agent slots
- · All helpdesk features + AI
- · Unlimited selling channel integrations
- · Unlimited tickets
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureRepairDesk is repair management software for jewelers, watchmakers and any shop with a repair counter: power tools, bikes, cameras, small appliances and more. Book a repair in from Shopify Admin or the New Repair tile in Shopify POS, with photos and trade fields such as metal and stone, or brand, model and serial. Send quotes for online approval, take deposits and balances, and text or email customers at each stage.
Make eCommerce support easier with ReplyDesk's AI multichannel helpdesk! Bring together conversations from 10+ world's leading selling channels (Amazon, eBay, Walmart, Etsy, Shopify, Facebook, TikTok and more) in one simple inbox. Use AI to auto-reply, translate, summarize tickets, fix grammar, and create custom responses. Get order details instantly.
- Ticket management — track every repair from intake to pickup in one place
- Customer updates — automatic email & SMS alerts + a self-serve tracking page
- Quotes & payments — online quote approval, deposits, payments, photo records
- AI Powered - built in GPT features to compose emails and reply to messages quick
- Multichannel - we support 12+ integrations for every major marketplaces.
- Onboard your team - with notes, mentions and statistics streamline your support.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  RepairDesk |  ReplyDesk |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | RepairDesk | ReplyDesk |
|---|---|---|
| App Store rating | 3.0 ★ | Not published |
| App Store reviews | 2 | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | RepairDesk | ReplyDesk |
|---|---|---|
| Free plan | Not listed | Yes |
| Lowest paid monthly plan | $19/month(ahead) | $39/month |
| Longest free trial | 14 days | Not listed |
| Plans listed | 3 | 3 |
Listing
| Measure | RepairDesk | ReplyDesk |
|---|---|---|
| Shopify category rank | #119 | #116 |
| Shopify App Charts | #9 on Pricing moves in Workflow automation | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Jun 30, 2026 | Apr 9, 2024 |
| Languages | 1 | 1 |
| Developer | JMS Dev Lab | ReplyDesk |
FAQ
RepairDesk and ReplyDesk: common questions
- Is RepairDesk or ReplyDesk cheaper?
- Only ReplyDesk lists a free plan. Paid plans start at $19/month for RepairDesk and $39/month for ReplyDesk. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- RepairDesk lists 2 the others don’t mention, such as Email responses, Order processing. ReplyDesk lists 20 the others don’t mention, such as AI responses, AI summaries, Analytics, Auto-assign. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 2, 2026 for RepairDesk, Oct 13, 2026 for ReplyDesk; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 2, 2026 for RepairDesk, Oct 13, 2026 for ReplyDesk. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.