RepairDesk vs RepairTracker: Repair Tickets
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 2, 2026 for RepairDesk, Oct 29, 2026 for RepairTracker.
The short answer
- On the Shopify App Store: RepairDesk 3.0 from 2 reviews and RepairTracker 5.0 from 3 reviews.
- Only RepairTracker lists a free plan. Paid plans start at $19/month for RepairDesk and $29/month for RepairTracker.
- RepairTracker lists 10 features RepairDesk’s listing doesn’t mention, including Analytics, Contact form, Customer notifications.
Head to head
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Starter
- · 1 technician
- · Customer tracking portal
- · Email notifications
- · PDF receipts & quotes
- · Photo documentation
- · Quote management
Professional
- · Email and up to 500 SMS per month
- · Parts tracking
- · Priority written support
- · Reporting & analytics
- · Unlimited active tickets
- · Unlimited technicians
Business
- · API access
- · Customer intake form
- · Everything in Professional
- · Top-priority written support
- · Warranty tracking
Free
- · Automatic customer status emails
- · Custom statuses and workflow
- · Printable repair orders
- · Repair photos, parts, and labor
- · Status lookup on your storefront
- · Technician assignment and workload
Pro
- · Draft order invoices
- · Estimates customers approve online
- · Everything in Free + unlimited tickets
- · Online repair request form
- · POS intake, deposits, and payments
- · Parts linked to your Shopify products
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureRepairDesk is repair management software for jewelers, watchmakers and any shop with a repair counter: power tools, bikes, cameras, small appliances and more. Book a repair in from Shopify Admin or the New Repair tile in Shopify POS, with photos and trade fields such as metal and stone, or brand, model and serial. Send quotes for online approval, take deposits and balances, and text or email customers at each stage.
Stop tracking repairs on paper and spreadsheets. RepairTracker puts every job in your Shopify admin: check items in at the counter, at your POS, or through a form on your store. Customers approve estimates online, get email updates, and check status on your own site. Technicians sign in with a PIN at the bench.
- Ticket management — track every repair from intake to pickup in one place
- Customer updates — automatic email & SMS alerts + a self-serve tracking page
- Quotes & payments — online quote approval, deposits, payments, photo records
- Customer-facing portal for status lookup and new repair submissions.
- Configurable status workflow with customer emails on every stage.
- Parts tracking that optionally syncs stock levels with Shopify inventory.
- Attach intake and post-repair photos to document every repair.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  RepairDesk |  RepairTracker |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | RepairDesk | RepairTracker |
|---|---|---|
| App Store rating | 3.0 ★ | 5.0 ★(ahead) |
| App Store reviews | 2 | 3(ahead) |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | RepairDesk | RepairTracker |
|---|---|---|
| Free plan | Not listed | Yes |
| Lowest paid monthly plan | $19/month(ahead) | $29/month |
| Longest free trial | 14 days | 12 days |
| Plans listed | 3 | 2 |
Listing
| Measure | RepairDesk | RepairTracker |
|---|---|---|
| Shopify category rank | #119 | #27 |
| Shopify App Charts | #9 on Pricing moves in Workflow automation | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Jun 30, 2026 | May 20, 2026 |
| Languages | 1 | 8 |
| Developer | JMS Dev Lab | Takame Studio, LLC |
FAQ
RepairDesk and RepairTracker: common questions
- Is RepairDesk or RepairTracker cheaper?
- Only RepairTracker lists a free plan. Paid plans start at $19/month for RepairDesk and $29/month for RepairTracker. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- Which has better reviews, RepairDesk or RepairTracker?
- On the Shopify App Store: RepairDesk 3.0 from 2 reviews and RepairTracker 5.0 from 3 reviews.
- What features does each app list that the other doesn’t?
- RepairDesk lists 2 the others don’t mention, such as Email responses, Order processing. RepairTracker lists 10 the others don’t mention, such as Analytics, Contact form, Customer notifications, Email. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 2, 2026 for RepairDesk, Oct 29, 2026 for RepairTracker; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 2, 2026 for RepairDesk, Oct 29, 2026 for RepairTracker. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.