Repair Ticket & Service Ops vs RepairTracker: Repair Tickets
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 9, 2026 for Repair Ticket & Service Ops, Oct 29, 2026 for RepairTracker.
The short answer
- On the Shopify App Store: Repair Ticket & Service Ops 4.1 from 7 reviews and RepairTracker 5.0 from 3 reviews.
- Both list a free plan. Paid plans start at $9/month for Repair Ticket & Service Ops and $29/month for RepairTracker.
- RepairTracker lists 10 features Repair Ticket & Service Ops’s listing doesn’t mention, including Analytics, Contact form, Customer notifications.
Head to head
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
- · Customer status page
- · Email notifications to customers
- · Staff accounts: 1
- · Tickets per month: 20
Pro
- · Custom services and workflow
- · Dashboard charts
- · Deposits and online payments
- · Labels, receipts, calendar links
- · Repair request page for customers
- · Staff accounts: 3
Business
- · AI assistance: 500,000 tokens/mo
- · Custom intake questions
- · Estimate approval
- · Reminders and email campaigns
- · Reports and exports
- · SMS with your own provider
Enterprise
- · AI tokens per month: 3,000,000
- · B2B billing (Shopify Plus)
- · Multiple locations
- · Parts hold and tracking
- · Staff accounts: Unlimited
- · Technician commissions
Free
- · Automatic customer status emails
- · Custom statuses and workflow
- · Printable repair orders
- · Repair photos, parts, and labor
- · Status lookup on your storefront
- · Technician assignment and workload
Pro
- · Draft order invoices
- · Estimates customers approve online
- · Everything in Free + unlimited tickets
- · Online repair request form
- · POS intake, deposits, and payments
- · Parts linked to your Shopify products
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureRepair & Service Ops helps repair shops, tailors, jewelers and other service businesses run every job from drop-off to pickup, inside your store admin. Create tickets with several items and photos, send estimates for approval, collect deposits and payments, and schedule work on a calendar. Customers request repairs, track progress and pay on a repair center in your own storefront, with updates by email or text.
Stop tracking repairs on paper and spreadsheets. RepairTracker puts every job in your Shopify admin: check items in at the counter, at your POS, or through a form on your store. Customers approve estimates online, get email updates, and check status on your own site. Technicians sign in with a PIN at the bench.
- Create and track service tickets with customizable workflow steps
- Collect deposits and payments via draft orders
- Share status links with customers for progress tracking
- Integrates with POS for in-person ticket creation
- Customer-facing portal for status lookup and new repair submissions.
- Configurable status workflow with customer emails on every stage.
- Parts tracking that optionally syncs stock levels with Shopify inventory.
- Attach intake and post-repair photos to document every repair.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Repair Ticket & Service Ops |  RepairTracker |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Repair Ticket & Service Ops | RepairTracker |
|---|---|---|
| App Store rating | 4.1 ★ | 5.0 ★(ahead) |
| App Store reviews | 7(ahead) | 3 |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Repair Ticket & Service Ops | RepairTracker |
|---|---|---|
| Free plan | Yes | Yes |
| Lowest paid monthly plan | $9/month(ahead) | $29/month |
| Longest free trial | 7 days | 12 days |
| Plans listed | 4 | 2 |
Listing
| Measure | Repair Ticket & Service Ops | RepairTracker |
|---|---|---|
| Shopify category rank | #17 | #23 |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | Yes | No |
| Launched | May 11, 2026 | May 20, 2026 |
| Languages | 1 | 8 |
| Developer | Firesio | Takame Studio, LLC |
FAQ
Repair Ticket & Service Ops and RepairTracker: common questions
- Is Repair Ticket & Service Ops or RepairTracker cheaper?
- Both list a free plan. Paid plans start at $9/month for Repair Ticket & Service Ops and $29/month for RepairTracker. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- Which has better reviews, Repair Ticket & Service Ops or RepairTracker?
- On the Shopify App Store: Repair Ticket & Service Ops 4.1 from 7 reviews and RepairTracker 5.0 from 3 reviews.
- What features does each app list that the other doesn’t?
- RepairTracker lists 10 the others don’t mention, such as Analytics, Contact form, Customer notifications, Email. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 9, 2026 for Repair Ticket & Service Ops, Oct 29, 2026 for RepairTracker; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 9, 2026 for Repair Ticket & Service Ops, Oct 29, 2026 for RepairTracker. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.