Repair Ticket & Service Ops vs RepairFlow
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 10, 2026 for Repair Ticket & Service Ops, Nov 9, 2026 for RepairFlow.
The short answer
- Both list a free plan. Paid plans start at $9/month for Repair Ticket & Service Ops and $19/month for RepairFlow.
Head to head
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
- · 20 repair tickets per month
- · Customer status page
- · Dashboard with today's numbers
- · Email updates to your customers
Pro
- · 3 staff seats
- · 300 repair tickets per month
- · Customer repair request page
- · Deposits and online payments
- · Everything in Free, plus
- · Labels, receipts, calendar sync
Business
- · 10 staff seats
- · Estimate approval by customers
- · Everything in Pro, plus
- · Reminders and email campaigns
- · Reports and CSV exports
- · SMS with your own Twilio/RingCentral
Enterprise
- · B2B invoicing (Shopify Plus)
- · Everything in Business, plus
- · Hold parts in Shopify stock
- · Multiple store locations
- · Technician commissions
- · Turnaround (SLA) tracking
Free
- · 1 technician
- · 25 repairs per month
- · Dashboard and repair tracking
Growth
- · 150 repairs per month
- · Reports and notifications
- · Up to 3 technicians
Starter
- · Full reports and dashboard
- · Unlimited repairs
- · Up to 10 technicians
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureRepair & Service Ops helps repair shops, tailors, jewelers and other service businesses run every job from drop-off to pickup, inside your store admin. Create tickets with several items and photos, send estimates for approval, collect deposits and payments, and schedule work on a calendar. Customers request repairs, track progress and pay on a repair center in your own storefront, with updates by email or text.
RepairFlow helps repair shops run jobs from Shopify Admin. Create customers and devices, open repair tickets, assign technicians, and track status from intake to completion. Owners get a dashboard, reports, and usage insights. Email notifications keep customers informed about repair progress. Built for phone and electronics repair workflows without leaving Shopify.
- Create and track service tickets with customizable workflow steps
- Collect deposits and payments via draft orders
- Share status links with customers for progress tracking
- Integrates with POS for in-person ticket creation
- Repair Order Management – Create and track repair jobs with clear status updates
- Store customer details, history, and communication in one place
- Device Tracking – Log devices with serial numbers, issues, and repair progress
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Repair Ticket & Service Ops | |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Repair Ticket & Service Ops | |
|---|---|---|
| App Store rating | 4.1 ★ | Not published |
| App Store reviews | 7 | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Repair Ticket & Service Ops | |
|---|---|---|
| Free plan | Yes | Yes |
| Lowest paid monthly plan | $9/month(ahead) | $19/month |
| Longest free trial | 7 days | Not listed |
| Plans listed | 4 | 3 |
Listing
| Measure | Repair Ticket & Service Ops | |
|---|---|---|
| Shopify category rank | #17 | Not enough data |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | Yes | No |
| Launched | May 11, 2026 | Nov 9, 2026 |
| Languages | 1 | 1 |
| Developer | Firesio | KodeSolution |
FAQ
Repair Ticket & Service Ops and RepairFlow: common questions
- Is Repair Ticket & Service Ops or RepairFlow cheaper?
- Both list a free plan. Paid plans start at $9/month for Repair Ticket & Service Ops and $19/month for RepairFlow. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 10, 2026 for Repair Ticket & Service Ops, Nov 9, 2026 for RepairFlow; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 10, 2026 for Repair Ticket & Service Ops, Nov 9, 2026 for RepairFlow. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.