REP AI: AI Sales & Support vs The Concierge AI Sales+Support
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 8, 2026 for REP AI, Oct 14, 2026 for The Concierge AI Sales+Support.
The short answer
- On the Shopify App Store: REP AI 4.5 from 125 reviews and The Concierge AI Sales+Support 5.0 from 1 reviews.
- Only The Concierge AI Sales+Support lists a free plan. Paid plans start at $104/month for REP AI and $14.99/month for The Concierge AI Sales+Support.
- REP AI lists 37 features The Concierge AI Sales+Support’s listing doesn’t mention, including A/B testing, Agent avatar, AI chatbots.
Head to head
- United States
- United Kingdom
- Australia
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Pay-as-you-Grow
- · 100 free visitors a month
- · AI Sales skills
- · Chat support
- · Self-serve onboarding
- · Up to 100 products
Starter plan
- · AI Sales skills
- · AI product recommendations
- · AI training
- · Custom branding
- · Email support
- · Up to 1,000 products
Basic Plan
- · AI Sales skills
- · AI product recommendations
- · AI training
- · Chat support
- · Custom branding
- · Up to 2,000 products
Standard Plan
- · AI Sales skills
- · AI training
- · Chat support
- · Custom branding
- · Product recommendations
- · Up to 50K visitors/mo
Merchant
- · 15 lifetime conversations to evaluate
- · Add-to-cart + checkout links in chat
- · All 6 AI agent types incl. AI Salesman
- · Dynamic discount codes + free shipping
- · Email alerts when leads come in
- · Free trial of the full Pro toolkit
Basic
- · 200 conversations per month
- · 4 AI agent types
- · Add-to-cart + checkout links in chat
- · Email alerts to 3 recipients
- · Knowledge base + PDF upload
- · Lead capture + qualification
Pro
- · 2,000 conversations per month
- · AI Salesman + Personal Concierge
- · All 6 AI agent types
- · Data export to CSV
- · Dynamic discount codes
- · Free-shipping discount codes
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureREP AI is one AI agent that sells and supports on your Shopify store. It starts conversations based on shopper behavior, recommends products from your live catalog and edits the cart right in chat. It resolves order status, returns, cancellations and address changes, then hands the rest to Rep Inbox, Gorgias, Zendesk, Kustomer, Freshdesk or Richpanel with the history attached.
The Concierge is the AI chat that both sells and supports. It adds to cart, builds checkout links, and offers discount and free-shipping codes, and it answers customer questions from your store and looks up order status and tracking right in the chat. When a chat ends, it emails you the transcript and contact info, and flags each visitor as a buyer or a browser.
- Behavioral AI approaches site visitors when they need help = increased CVR
- Conversational AI provides service, sales, & support = more sales & less tickets
- Brand Intelligence: AI learns & expresses your unique brand in-chat = on-brand
- AI Training: Train your AI to make it even more knowledgeable & on-brand
- AI product recommendations from your live Shopify catalog
- One-click checkout links and discount codes created in chat
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure | REP AI |  The Concierge AI Sales+Support |
|---|---|---|
| Detected stores | 472 | Not published |
| Net store change, 28 days | −15 | 0 |
| Stores added, 28 days | 17 | Not enough data |
| Big-brand share | 24% | Not enough data |
| Top store categories | Health & Beauty, Apparel & Accessories, Home & Garden | Not published |
| Top store countries | United States, United Kingdom, Australia | Not published |
Reviews
| Measure | REP AI | The Concierge AI Sales+Support |
|---|---|---|
| App Store rating | 4.5 ★ | 5.0 ★(ahead) |
| App Store reviews | 125(ahead) | 1 |
| New reviews, 28 days | 7 | Not enough data |
| Reviewers a year or more in | 18% | Not enough data |
Pricing
| Measure | REP AI | The Concierge AI Sales+Support |
|---|---|---|
| Free plan | Not listed | Yes |
| Lowest paid monthly plan | $104/month | $14.99/month(ahead) |
| Longest free trial | 14 days | Not listed |
| Plans listed | 4 | 3 |
Listing
| Measure | REP AI | The Concierge AI Sales+Support |
|---|---|---|
| Shopify category rank | #86(ahead) | #608 |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Apr 18, 2022 | May 6, 2026 |
| Languages | 1 | 1 |
| Developer | Rep AI Technologies Inc. | The Concierge |
FAQ
REP AI and The Concierge AI Sales+Support: common questions
- Is REP AI or The Concierge AI Sales+Support cheaper?
- Only The Concierge AI Sales+Support lists a free plan. Paid plans start at $104/month for REP AI and $14.99/month for The Concierge AI Sales+Support. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- Which has better reviews, REP AI or The Concierge AI Sales+Support?
- On the Shopify App Store: REP AI 4.5 from 125 reviews and The Concierge AI Sales+Support 5.0 from 1 reviews.
- What features does each app list that the other doesn’t?
- REP AI lists 37 the others don’t mention, such as A/B testing, Agent avatar, AI chatbots, AI recommendations. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 8, 2026 for REP AI, Oct 14, 2026 for The Concierge AI Sales+Support; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 8, 2026 for REP AI, Oct 14, 2026 for The Concierge AI Sales+Support. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.