Relio: AI Chatbot & Sales Chat vs Rio Ai ‑ Shopping Assistant
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 13, 2026.
The short answer
- Both list a free plan. Paid plans start at $19/month for Relio and $25/month for Rio Ai.
- Relio lists 15 features Rio Ai’s listing doesn’t mention, including Agent analytics, Agent avatar, Business hours.
Head to head
Free
- · 1 Site
- · 20 Conversations/mo
- · 500 Products
- · 500k knowledge characters
- · No credit card required
Starter
- · 1 site
- · 150 convesations/mo
- · 1M knowledge characters
- · 2,000 products
- · Auto refresh
- · Hide price toggle
Advanced
- · 12,000 products
- · 3 sites
- · 3M knowledge characters
- · 650 conversations/mo
- · Advanced analytics
- · Conversations & leads history
Boost
- · 1,500 conversations/mo
- · 5M knowledge characters
- · 6 sites
- · 60,000 products
- · Optional overage billing
- · Priority support
Free
- · AI product recommendations
- · Unlimited AI chat & voice interactions
- · Up to 30 products
Starter
- · Add-to-cart from chat
- · Basic analytics dashboard
- · Up to 250 products
Growth
- · Advanced analytics
- · Up to 1,500 products
Pro
- · Priority support
- · Up to 22,000 products
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureRelio is an AI Sales Assistant that increases conversion rates by turning customer questions into smart product recommendations. Our semantic engine provides safe, accurate advice, making it ideal for regulated stores. Relio acts as a 24/7 virtual concierge that guides visitors toward a purchase. Use the Owner Bias feature to prioritize specific brands and track your success with sales attribution.
Rio adds an AI chat assistant to your storefront that helps customers find products, answer questions, and complete purchases without any merchant involvement. Customers get instant product recommendations, order tracking, and guided checkout through natural conversation. Rio remembers shopper preferences across visits to personalise every interaction.
- AI Product Advice Transform chats into product suggestions for your shoppers.
- Live Chat & Handoff Provide real-time support with a human touch when needed.
- Order Management Help shoppers track or cancel orders directly in the chat.
- Recommendation Bias Prioritize specific brands or manufacturers in AI suggestion
- Conversational product discovery powered by AI and voice search
- Personalised recommendations that improve with every shopper visit
- Instant order tracking via chat — no support tickets needed
- Smart upsells and bundle suggestions triggered by purchase intent
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Relio |  Rio Ai |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Relio | Rio Ai |
|---|---|---|
| App Store rating | Not published | Not published |
| App Store reviews | Not published | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
FAQ
Relio and Rio Ai: common questions
- Is Relio or Rio Ai cheaper?
- Both list a free plan. Paid plans start at $19/month for Relio and $25/month for Rio Ai. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Relio lists 15 the others don’t mention, such as Agent analytics, Agent avatar, Business hours, Cart recovery. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 13, 2026; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 13, 2026. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.