Refitto vs Returbo Returns & Exchanges
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 9, 2026 for Refitto, Nov 6, 2026 for Returbo Returns & Exchanges.
The short answer
- Paid plans start at $29/month for Refitto and $89/month for Returbo Returns & Exchanges.
- Returbo Returns & Exchanges lists 15 features Refitto’s listing doesn’t mention, including Automated approvals, Automated refunds, Discount codes.
Head to head
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Starter
- · Cambios de talla y color en 1 clic
- · Hasta 30 devoluciones al mes
- · Portal de cambios y devoluciones
- · Sello «Powered by Refitto»
- · Soporte por email
Growth
- · Hasta 120 devoluciones al mes
- · Marca blanca, sin logo de Refitto
- · Métricas de motivos de devolución
- · Soporte rápido
- · Todo lo de Starter
Scale
- · Hasta 350 devoluciones al mes
- · Métricas de motivos de devolución
- · Reglas avanzadas (sin cambio en rebajas)
- · Soporte prioritario por WhatsApp
- · Todo lo de Growth
Core
- · 1 shipping carrier
- · 30 returns/exchange/complaints per month
- · Autogenerated returnslips
- · Automated variant exchanges
- · Complaints attach image + comment
- · Two languages - English + one more
Plus
- · 200 returns/exchange/complaints per mon
- · 3 shipping carriers
- · Attach images & comments to returns
- · Automatic tracking of returns
- · Customize return form
- · Different return locations per carrier
Premium
- · 5 shipping carriers
- · 600 returns/exchange/complaints per mon
- · Cancel group discounts (eg 3 for 2)
- · Custom costs
- · Nudge Exchanges
- · Proforma (international invoices)
Enterprise
- · 1500 returns/exchange/complaints per mon
- · All in Premium
- · Dedicated account manager
- · Dedicated development time
- · Unlimited shipping carriers
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureRefitto da a tu tienda un portal de cambios y devoluciones con tu logo y tus colores. Tu cliente busca su pedido con el número y el email, elige qué devolver y el portal le propone primero un cambio de talla o crédito en tienda en lugar del reembolso. Tú defines las reglas (plazo, productos sin devolución, rebajas solo con cambio) y el portal las aplica solo.
Still running returns through your inbox and a spreadsheet? Returbo moves the whole flow into a branded portal on your store, built for high-volume brands in the Nordics and EU. Customers register returns, exchanges and claims themselves, labels from PostNord, DHL and more are generated and tracked until the item is back on your shelf. Offer an exchange or store credit before the refund is issued.
- Portal con tu logo, tus colores y un enlace con el nombre de tu tienda
- Propone el cambio de talla antes que el reembolso para no perder la venta
- Crédito en tienda cuando no queda la talla que pide el cliente
- Panel con todas las solicitudes y su pedido de Shopify al lado
- Digital Return Form: Have your customer self-register their requests
- Return Shipping Slip: Autogenerates & sends the slips to your customers for you
- Email Notifications: Keep your customers in the loop throughout the process
- Attach Image & Comments: Make it mandatory or optional
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Returbo Returns & Exchanges | |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Returbo Returns & Exchanges | |
|---|---|---|
| App Store rating | Not published | 5.0 ★ |
| App Store reviews | Not published | 97 |
| New reviews, 28 days | Not enough data | 5 |
| Reviewers a year or more in | Not enough data | 9% |
Pricing
| Measure | Returbo Returns & Exchanges | |
|---|---|---|
| Free plan | Not listed | Not listed |
| Lowest paid monthly plan | $29/month(ahead) | $89/month |
| Longest free trial | 14 days | 30 days |
| Plans listed | 3 | 4 |
Listing
| Measure | Returbo Returns & Exchanges | |
|---|---|---|
| Shopify category rank | Not enough data | #26 |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Nov 9, 2026 | Jan 26, 2023 |
| Languages | 1 | 1 |
| Developer | Refitto | Returbo AB |
FAQ
Refitto and Returbo Returns & Exchanges: common questions
- Is Refitto or Returbo Returns & Exchanges cheaper?
- Paid plans start at $29/month for Refitto and $89/month for Returbo Returns & Exchanges. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Refitto lists 1 the others don’t mention, such as Analytics. Returbo Returns & Exchanges lists 15 the others don’t mention, such as Automated approvals, Automated refunds, Discount codes, Email notifications. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 9, 2026 for Refitto, Nov 6, 2026 for Returbo Returns & Exchanges; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 9, 2026 for Refitto, Nov 6, 2026 for Returbo Returns & Exchanges. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.