Recoup vs Vocallia
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 9, 2026 for Recoup, Oct 26, 2026 for Vocallia.
The short answer
- Only Recoup lists a free plan. Paid plans start at $500/month for Recoup and $19/month for Vocallia.
Head to head
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Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureRecoup reads the replies your support agents, AI or human, sent to customers and finds every refund, credit or discount they promised. It then checks each promise against your Shopify orders and lists the ones that do not match: refunds promised but never issued, refunds issued twice, wrong amounts and credits outside your policy. Each finding shows the agent's sentence and the order line it was checked against.
Vocallia gives your store a phone number and an agent that answers it. Callers are verified with their order number and postal code or email before the agent shares any order detail. It then reads out order, delivery, product and store policy information from your store. It does not issue refunds or cancel orders. It logs those requests, adds a note to the order and offers your support email.
- Find refunds an agent promised that never reached the customer
- Catch refunds issued twice and amounts that differ from the promise
- Flag credits and discounts given outside your refund policy
- See the agent's exact words next to the order it was checked against
- Verifies callers, then reads out order and delivery status
- Answers product and store policy questions from your store data
- Logs refund and cancellation requests and notes them on the order
- Offers your support email and a waiting line when nobody is available
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure | ||
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | ||
|---|---|---|
| App Store rating | Not published | Not published |
| App Store reviews | Not published | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
FAQ
Recoup and Vocallia: common questions
- Is Recoup or Vocallia cheaper?
- Only Recoup lists a free plan. Paid plans start at $500/month for Recoup and $19/month for Vocallia. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 9, 2026 for Recoup, Oct 26, 2026 for Vocallia; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 9, 2026 for Recoup, Oct 26, 2026 for Vocallia. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.