Recete to save your customers vs Respondize | AI Email Support
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 13, 2026.
The short answer
- Only Respondize lists a free plan. Paid plans start at $29/month for Recete to save your customers and $10.49/month for Respondize.
- Respondize lists 9 features Recete to save your customers’s listing doesn’t mention, including Email, Escalation, FAQs.
Head to head
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Starter
- · $0.18 per extra conversation
- · 150 WhatsApp conversations/month
- · Automated order follow-up messages
- · Basic analytics dashboard
- · Post-purchase WhatsApp bot
- · Shared WhatsApp number
Growth
- · $0.12 per extra conversation
- · 1,000 WhatsApp conversations/month
- · AI Vision – analyze product photos
- · Basic analytics dashboard
- · Everything in Starter
- · Post-purchase WhatsApp bot
Pro
- · $0.08 per extra conversation
- · 3,000 WhatsApp conversations/month
- · AI Vision – analyze product photos
- · Advanced analytics dashboard
- · Dedicated custom WhatsApp number
- · Everything in Growth
Free
- · 1 miembro del equipo
- · 150 créditos mensuales
- · Bandeja de entrada clasificada
- · Borradores generados con IA
- · Hasta 2 flujos de automatización
- · Hasta 5 plantillas personalizadas
Starter
- · 1 miembro del equipo
- · Bandeja de entrada clasificada
- · Borradores generados con IA
- · Contexto de pedidos y clientes
- · Créditos mensuales configurables
Advanced
- · Categorías, horarios y demoras
- · Escalado para revisión humana
- · Hasta 2 flujos de automatización
- · Hasta 5 plantillas personalizadas
- · Respuestas automáticas configurables
- · Todo lo incluido en Starter
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureRecete gives merchants an embedded workspace for post-purchase operations, including customer conversations, product guidance, and return-risk workflows. Merchants can review conversations, manage product instructions, monitor customer and order signals, and configure messaging behavior from a single admin experience.
Respondize convierte los correos de soporte en tickets organizados y muestra el contexto del cliente y del pedido en cada conversación. La IA clasifica consultas y genera borradores basados en las políticas de tu tienda. Puedes elegir categorías, horarios y demoras para enviar respuestas automáticas. Los casos sensibles se escalan para revisión humana.
- Manage post-purchase customer conversations in one embedded workspace
- Maintain product instructions and guidance for customer support flows
- Track customer, order, and conversation signals that affect returns
- Mails con IA y respuestas automáticas opcionales según información de tu tienda
- Contexto de pedidos y clientes de Shopify dentro de cada respuesta
- Devoluciones, y creación de descuentos desde el mensaje de respuesta
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Recete to save your customers |  Respondize |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Recete to save your customers | Respondize |
|---|---|---|
| App Store rating | Not published | 5.0 ★ |
| App Store reviews | Not published | 1 |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Recete to save your customers | Respondize |
|---|---|---|
| Free plan | Not listed | Yes |
| Lowest paid monthly plan | $29/month | $10.49/month(ahead) |
| Longest free trial | 10 days | Not listed |
| Plans listed | 3 | 3 |
Listing
| Measure | Recete to save your customers | Respondize |
|---|---|---|
| Shopify category rank | #210 | #98(ahead) |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | May 20, 2026 | Feb 6, 2026 |
| Languages | 1 | 2 |
| Developer | Recete Ltd | Respondize |
FAQ
Recete to save your customers and Respondize: common questions
- Is Recete to save your customers or Respondize cheaper?
- Only Respondize lists a free plan. Paid plans start at $29/month for Recete to save your customers and $10.49/month for Respondize. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Recete to save your customers lists 2 the others don’t mention, such as Live chat, Response templates. Respondize lists 9 the others don’t mention, such as Email, Escalation, FAQs, Multi-language. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 13, 2026; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 13, 2026. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.